Job Description

Job Ref:

ILH6052

Branch:

The Mayfair Townhouse

Location:

Central London

Salary/Benefits:

Up to 35,000 including Tronc

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

5 days out of 7

Hours per week:

40

Posted date:

30/09/2025

Closing date:

13/11/2025

Expect the unexpected...

Where style meets surprise, The Dandy Bar is the heart and soul of The Townhouse. A theatrical, dimly lit atmosphere that creates a place to see and be seen in the heart of Mayfair. We are bold in style yet understated in nature - the essence of a private club, without the frills of a membership.



Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.



A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms suites, The Dandy Bar, private gym and versatile event spaces.

What's in it for you as Concierge

Up to 35,000 package including Tronc Employee recognition awards Cashback healthcare cover Dry cleaning of uniform Career development on your Mayfair journey with recognised training providers Generous friends and family rate at Iconic Luxury Hotels 25% discount on all food and beverage Wellbeing calendar of events Cycle to work scheme + safe bike store Season ticket loan support Refer a friend incentive Team social events, seasonal gifts and much more...

About you as Concierge

A genuine passion for luxury service and passionate for make the guest experience memorable Holder of Golden Keys is highly desirable Previous experience working within luxury hotels or hospitality environment Work diligently and effectively with excellent attention to detail Immaculate presentation and full of charm Personable and approachable, willing to go the extra mile Ability to problem solve and think pro-actively on your feet

Key responsibilities of Concierge

Be the face of the Townhouse and to ensure that all guests are greeted with charisma and personality Using initiative, ensure no guests are left unattended in public areas without attention Take ownership for booking additional services including activities on and off site, airport transfers, external dining reservations, itineraries, attraction tickets etc. Be up to date with London tourist scene regarding new venue openings, events, shows and attractions to provide recommendations and alternatives to guests Seek our new opportunities to wow our guests with attention and 5 star service Anticpate guest requests and be ahead of the request using intutition and knowledge Oversee the personal touches and 5 start service to all guests prior to arrival and during their stay Support door team and porters with ensuring public areas are tidy and presentable and coordinating the team with luggage and parcel arrivals Assist with directions and transport updates within local area

We are looking for passionate people people to join our Dandy team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications


Iconic Luxury Hotels launched The Mayfair Townhouse in December 2020.

Situated near London's Green Park, The Mayfair Townhouse is Iconic Luxury Hotels' fifth luxury hotel.



Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse will debut with 172 rooms suites. The Dandy Bar, private gym and versatile event spaces. Mayfair is synonymous with status, heritage and prestige and up until the mid 18th century was largely rural, famous for its annual May Fair. The townhouses lining Half Moon Street formed the setting for Oscar Wilde's The Importance of Being Earnest.

STAY OVER

172 rooms suites

LOCATION

The Mayfair Townhouse is in a discreet London address that is steps away from Green Park, upscale shopping and several of London's most acclaimed restaurants.

FOOD BEVERAGE

The Dandy Bar