Job Description

As a Concierge based at our Ridgmount Apartments site in Wimbledon. You will be operating within a responsive and fast-paced environment, providing an outstanding service to our residents and ensuring the delivery of a high-quality services at the schemes.


You'll work with the colleagues in C&C and Aster to ensure the maintenance of the building and grounds is carried out in accordance with agreed standards and specifications, ensuring that contractual obligations are met by external contractors, in order to support C&C in providing a high-quality service.


You will conduct maintenance inspections as requested by Home Ownership and the Ridgmount Apartments Service Officer.


This role will be 13.5 hours and ideally these hours would be covered on a Monday, Tuesday and Wednesday.

About you

The successful candidate will have:

Understanding of fire safety, building safety and health & safety. Strong background in Resident/customer engagement Experience in housekeeping and customer services Excellent/clear communication and numerical skills Responsiveness to internal and external customer priorities The ability to demonstrate open, honest and ethical behaviour in all dealings with contractors and residents. Ability to work as part of a team in a busy environment dealing with conflicting priorities, example of time management Excellent punctuality, good time management, organisational skills and being presentable Ability to understand, maintain and manage confidential information appropriately To recognise individuality of residents and provide service with dignity and respect Proactive approach and the ability to think and act on own initiative with minimal supervision


We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan We invest in colleagues' careers and development through our leader and colleague development frameworks Defined Contribution Pension and attached life assurance Volunteering hours available to all colleagues to enable them to give back Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more Enhanced leave We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives


To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.


You will be required to undertake a DBS check if successful.


We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it's subsidiary brands.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.


If you'd like any support please contact the Recruitment Team on

recruitment@aster.co.uk

.


Copyright 2016 Aster Group Ltd. All rights reserved.