Job Description

Job description

About the Role:

We are currently recruiting a Concierge/Doorman to join the Front Office Team, offering a personalised service to our guests.

You will be the face of the guest relations team, welcoming all guest to Market Street hotel ensuring guest expectations are delivered and exceeded at all times. You'll have impeccable personal presentation standards, be team orientated, and have excellent communication skills as you'll be working closely with other departments in the hotel.

Key Responsibilities:

You will welcome all guests and give them a unique welcome Develop high quality relationships with guests, from the moment they arrive and throughout their stay. Provide receptionist duties at busy periods Being a true local hero, providing concierge information about Edinburgh and beyond. Be completely knowledgeable about the hotel and Edinburgh Maintain the cleanliness of the entrance and communal areas Carry out porter duties, delivering luggage and any guest request to bedrooms Flexibility is a must as you will be required to cover shifts over the weekends and night shift If it sounds like you and you are passionate about providing outstanding customer service to guests are determined, hardworking we would like to hear from you.

Hours of work:

This role based on 40 hours per week over 4 days per week.

Role Requirements:

Experience working in a 4 or 5 star hotel environment is essential for this position Excellent verbal and written communication Must have a valid right to work in the United Kingdom Flexibility is a must as you will be required to cover shifts over the weekends

We offer:

We offer you a unique opportunity to play a key role in the success of our beautiful hotel and significantly enhancing our guests' experience and journey.

Instant Benefits:

Complimentary meal during your shift Friendly and supportive team environment Competitive salary with additional staff tips

Enhanced Benefits (Post-Probation):

Complimentary overnight stay at Market Street Hotel for you and a guest 25% discount at all Glendola Leisure venues Friends & Family Discount available Special recognition and rewards whenever your name is mentioned positively in reviews Complimentary annual stay at any Carlton Hotel Collection property Preferential rates at participating Design Hotels(TM)

About Market Street hotel:

Market Street hotel features 98 urban boutique style rooms and suites, each is complete with thoughtful touches, designed to leave a lasting impression on today's intrepid traveller.

A medley of bold design and distinct comfort, each room exudes calm and tranquillity coupled with a vibrant atmosphere. Modern and experiential yet simultaneously homely, Market Street hotel offers a unique oasis away from the hustle and bustle of city life whilst keeping its finger on the pulse of Edinburgh's beating heart. The hotel is the first hotel in Scotland to be selected as a member of Design Hotels(TM) and is operated by the Carlton Hotel Collection.

Market Street hotel is owned and operated by Carlton Hotel Collection. A unique collection of hotels which provide luxury hotel accommodation as well as inspiring conference facilities throughout The Netherlands, The UK and Belgium. Each hotel has its own character and highly individual design. Rather than operating a "chain" of hotels, Carlton Hotel Collection clearly creates distinctive concepts, designed to be perfectly in sync with local markets and specific customs and requirements.

Job Type: Full-time

Pay: From 12.27 per hour

Additional pay:

Tips
Schedule:

Day shift Monday to Friday Overtime Weekend availability Weekends only
Work Location: In person

Reference ID: Seasonal Concierge