Job Description

7 Hospitality Management is looking for an enthusiastic

Concierge/Porter

to join us in this exciting opportunity. This is

Permanent

role based at our

Dalhousie Castle Hotel

&

Aqueous Spa

Just eight miles from Edinburgh but a million miles from the hustle and bustle of city life, our ancient fortress is the perfect spot to relax and unwind in blissful seclusion. Standing in eleven acres of private parkland and wooded valleys, it's a place to make memories, to bring to life 800 years of history and to enjoy the best of Scottish hospitality. The hotel features, 29 characterful Scottish bedrooms, a unique award winning dining experience in the double AA rosettes Dalhousie Dungeon restaurant, an Orangery, Aqueous Spa and 5 conference and function suites.

Job Summary

We are seeking a dedicated and professional

Concierge

to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires excellent communication skills, a strong sense of hospitality, and the ability to manage multiple tasks efficiently. The Concierge will assist guests with inquiries, reservations, and recommendations, contributing to an outstanding guest experience.

Duties

Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression. Provide information about hotel services, local attractions, and dining options to enhance guest experience. Manage reservations for restaurants, transportation, and activities as requested by guests. Handle guest requests promptly and efficiently, demonstrating excellent time management skills. Maintain knowledge of local events and attractions to provide up-to-date recommendations. Assist in resolving guest complaints or issues with a focus on customer satisfaction. Collaborate with other hotel departments to ensure seamless service delivery. Uphold high standards of phone etiquette when responding to inquiries or taking reservations. Assisting with Luggage

Experience

Previous experience in a hospitality role such as concierge, guest services, or hotel reception is preferred. Proficiency in time management and the ability to prioritise tasks effectively in a fast-paced environment. Multilingual or bilingual skills are advantageous for communicating with a diverse clientele. Familiarity with restaurant operations and local dining options is beneficial. A passion for providing exceptional guest services and creating memorable experiences is essential.

Our Values

Transparency

|

We ensure clarity in communication so that there are no surprises

Ownership

|

We think and perform like owners

Driven

|

We have a constant desire for improvement

Investment in our People

|

We continuously invest in our people to ensure that they are the best that they can be

Benefits

Pension Scheme

Discounted Hotel Stays across our 7H Portfolio

Discounted Food and Beverage across our 7H Portfolio

Enjoy your birthday off!

Employee of the month programme

Employee Assistance Programme (EAP)

Online Retail Discounts

Long service recognition scheme

Complimentary overnight stay within probationary period

Free use of leisure club facilities within other 7H hotels

Job Types: Part-time, Zero hours contract

Pay: Up to 12.21 per hour

Additional pay:

Tips
Benefits:

Discounted or free food Employee discount Free parking On-site parking
Experience:

Hospitality: 3 years (preferred) Customer service: 3 years (preferred)
Work Location: In person

If you are enthusiastic about hospitality and possess the skills required to excel in this role, we invite you to apply for the position of Concierge. Join us in delivering outstanding service that exceeds our guests' expectations!

Job Types: Full-time, Part-time, Permanent, Zero hours contract

Pay: From 12.21 per hour

Expected hours: 8 - 40 per week

Additional pay:

Tips
Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking
Schedule:

10 hour shift 8 hour shift Day shift Monday to Friday Night shift Weekend availability
Work Location: In person