Job Description

Job Title: Conduct Risk Officer
Location: London, Aldgate
Position Type: Permanent, 35 hours per week
Hybrid: 3 days in the office, 2 days working from home
Overview:
Why Tokio Marine HCC?
Standing still is not an option in the current world of Insurance. TMHCC are one of the world's leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.
Job Purpose:
To assist in managing the Conduct Risk elements of the TMHCC International Compliance function, to ensure it meets company and regulatory expectations.
Key Responsibilities:To help manage all matters and processes relating to Conduct Risk & Product Governance - this will include Risk Assessments, Fair Value Assessments, Outcome Reviews for new products and material changes To manage and co-ordinate wording reviews, ensuring that they are suitable for the target markets Dealing with internal and external stakeholders + To respond to 3rd party queries, including brokers, coverholders and in relation to Fair Value Assessments and other processes
+ To respond to business and product related queries comprehensively and in a timely manner
+ To collaborate with other departments (e.g. International Enterprise Risk and Internal Audit), ensuring that compliance issues identified are escalated for investigation and resolution as appropriate
To assist as required in the implementation of those Conduct-related objectives within the TMHCC International Compliance Plan. Production of/input to Compliance Reports and provision of management information for reporting to various committees, as required Leading on analysis and investigations - including root cause analysis based on trends / outliers identified from MI Maintaining and updating all policies and processes that comprise the Product Governance & Distribution Framework Deputising for the Senior Compliance Officer - Conduct Risk and Head of Conduct Risk as necessary. Coaching and mentoring members of the Conduct Risk team To assist with the completion and submission of Lloyd's and regulatory returns (e.g. complaints and RMARs, annual attestations, etc.) as necessary. To work alongside the Senior Compliance Officer - Conduct Risk and HR to establish, co-ordinate and provide a multi-faceted educational and compliance training program on Conduct Risk, Product Governance and Complaints. Provide co-ordination support for regulatory risk assessments and requests for information, thematic reviews, and internal audits. Leading on Monitoring reviews and investigations To monitor consultation papers and policy statements issued by relevant regulatory authorities and wider international bodies, liaising as necessary with the Senior Compliance Officer - Conduct Risk and Regulatory Affairs Manager on how any such developments may impact TMHCC International.

Skills and Experience Specification:Strong knowledge and experience of Conduct Risk, particularly in the UK. Ability to manage own workload, prioritising tasks appropriately and ensuring that agreed delivery dates are achieved. Experience within the London insurance market Demonstrate a high level of problem solving and the ability to resolve issues. Demonstrate a risk-based methodology in work methods and reporting. Adept at Stakeholder management Strong analytical skills. Excellent interpersonal skills, able to communicate effectively with a wide range of people face-to-face and over the telephone. Good written communication skills to allow the job holder to write and respond to emails and other written correspondence in a professional manner both internally and externally. Competent in use of Microsoft Office.

What We Offer
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.
The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.
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