Job Description

JOB TITLE:

Conductor Team Manager

BUSINESS FUNCTION:

Operations Management

SALARY:

43,934

ROLE TYPE:

On Site

LOCATION:

Manchester Piccadilly

HOURS:

35 per week



In this exciting and rewarding role, you'll be part of a team of managers who lead and support all conductor-based traincrew, ensuring excellence in operational delivery, safety, performance, and people management.





You'll champion a positive safety culture, inspire your team to deliver outstanding customer service, and help keep our trains running safely and on time.

What you'll be doing

Leading and supporting a team of conductors to support delivering safe and reliable train services. Managing day-to-day operational performance. Promoting a strong safety culture and ensuring compliance with all safety standards. Coaching, developing, and motivating conductors to achieve high performance and customer service standards. Working collaboratively with other departments to maintain smooth and efficient operations. Handling people management responsibilities including performance reviews, attendance, and welfare.

About You

To apply you will need conductor competency and extensive conductor experience.



We are looking for someone who brings:

Strong people skills - influence, motivate, empathise and act fairly. Management skills - analyse information, plan effectively, investigate issues, and lead with confidence. Communication skills - clear in writing and face-to-face. A full driving licence. Flexibility - able to work shift patterns including weekends, evenings and "on-call". A willingness to work towards assessor qualifications and role-specific competencies.

This is a safety-critical role, so you'll also need to pass a medical assessment.

What's in it for you?

At Northern, we don't just value our people - we go the extra mile to support them. Here's a taste of what you can look forward to:

Free Travel:

Unlimited free travel for you, your partner, and your dependents on Northern services. Plus up to 75% discount on other networks in the UK and Europe.

Generous Pension Scheme:

We top up your contributions by 1.5 times.

Enhanced Family Benefits:

We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.

Cycle to Work Scheme:

Save up to 42% on a bike and spread the cost.

Electric Car Scheme:

Lease a brand new electric or plugin hybrid car.

Exclusive Discounts:

From shopping to wellbeing, Northern Perks has you covered.

Employee Assistance Programme:

24/7 support for family, lifestyle, and more.

Training and Career Development:

We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business you're in.

Recognition:

We know how important it is to show how much we appreciate our people. That's why we have our Northern Lights and Northern Sparks Awards, recognising and celebrating brilliance every day.

Why Northern?

We're more than just a train operator. We're the heartbeat of the North - connecting communities, creating opportunities, and driving sustainable growth. With 2,500 trains running daily, we're on a mission to improve rail travel and enhance the customer experience while protecting the environment.



Back in 1825, the first passenger train set off in the North of England, after which rail quickly spread across the globe - and this year, we're celebrating 200 years of the modern railway. As we look back on the historic events that led us here, we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.



At Northern, we don't just move people from A to B - we're building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if that's something you need. We're also a Level 2 Disability Confident employer, so if you meet the minimum criteria for the role, we'll always offer an interview.



We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and a medical assessment.



No matter your background, experience, or whether you call it a bap, barm, or cob... there's a place for you here in the railway.