Job Description

25,459.20 Per Annum / 12.24 Per Hour, 40 hours per week


Are you a detail-oriented professional with a passion for maximizing revenue and delivering superior customer service? In this role, you'll play a crucial part in converting inquiries into bookings, ensuring the accuracy of business records, and driving financial performance through strategic pricing and selling.

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Key Responsibilities:

Maximize Enquiry Conversion:

Utilize excellent call handling techniques, thorough product knowledge, and superior customer service to turn inquiries into bookings

Strategic Pricing:

Implement pricing and selling strategies across market segments to achieve financial targets and outperform competitors.

Competitive Analysis:

Keep competitor information up to date and conduct hotel visits as needed to stay ahead in the market.

Customer Engagement:

Conduct appointments and showrounds to showcase the hotel's offerings.

Superior Service Delivery:

Consistently deliver outstanding customer service through the Customer Service Programme, Venue Verdict, and BDRC.

Team Environment:

Foster a positive team environment that promotes high morale and commitment.
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Qualifications and Skills:

Strong communication and customer service skills. Detail-oriented with the ability to follow processes and procedures accurately. Knowledge of revenue management and pricing strategies. Ability to analyze market data and competitor information. Experience in hotel or hospitality industry preferred. Commitment to delivering superior customer service and fostering a positive team environment.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

Valor team member rates at our UK hotels, with rooms from just 30 Bed and Breakfast. Discounted stays for friends and family. 50% discount when dining in our restaurants and bars. Free meals while on duty, keeping you well-fuelled. Access to high-street discounts on a range of shops, experiences and more. Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.

Caring for your health and wellbeing, both in and outside of work

A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign. Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing. Healthcare Cash Plan options, from just 5 per month.

Supporting your hospitality career growth

Fully funded apprenticeship programmes. Internal development programmes, designed to support you as you grow within your role. Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.



Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.