Job Description

Hours:

40 hours per week, mainly Monday - Friday, with occasional weekend working.

Fixed Term:

12 months maternity cover

Opportunity to work from home for up to two days per month.

Contract Type

: Permanent

We're proud to be a certified

B Corp

- one of only seven hotels/hotel groups in the UK to earn this prestigious accreditation. This means we're part of a global community of businesses committed to using profits and purpose to make a positive impact on people and the planet. If you want to be part of a team that values sustainability, inclusivity and meaningful work, we'd love to hear from you.

We currently have a great opportunity for someone to join our successful commercial team to manage with the enquiry and coordination of weddings, special events, meetings and conferences; delivering the highest levels of customer service whilst ensuring sales are maximized and business is converted.

Your main activities will include:

Managing telephone, email and third-party enquiries for weddings, meetings, conferences and events. Conducting face-to-face and virtual venue show-arounds with clients. Answering enquiries about the venue's facilities and services. Driving upsells to maximise revenue at every opportunity. Producing accurate quotations, proposals and written confirmations to clients and agents. Coordinating weddings, special events, meetings and conference bookings from contract stage to final details stage. Overseeing the accuracy of weddings and meeting room allocations. Maintaining a close liaison with the reservations team with group booking status, bedroom allocations and rooming lists. Supporting the organisation and delivery of the wedding and special event showcases.
We put the guest at the heart of everything we do, so alongside having a minimum of two years' experience in managing and coordinating weddings, special events, meetings and conferences from initial enquiry through to the final detail stage, you should possess strong interpersonal skills and have a genuine desire to help others and deliver exceptional levels of service.

Alongside a competitive salary, access to an excellent discount platform and eligibility for membership of our discretionary sales incentive scheme, candidates will have the opportunity to development their careers in a supportive and progressive team.

The Hotel reserves the right to close the vacancy early, should a suitable applicant be recruited.

Job Types: Full-time, Fixed term contract

Pay: 26,961.28 per year

Benefits:

Bereavement leave Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free flu jabs Free or subsidised travel Free parking Life insurance On-site parking Paid volunteer time Referral programme Sick pay Store discount Work from home
Experience:

Hotel conference & events : 1 year (preferred) PMS systems: 1 year (required) Microsoft Word, Excel, PowerPoint and Outlook: 1 year (required) managing and coordinating meetings and conferences: 2 years (required)
Work Location: In person

Application deadline: 28/09/2025
Reference ID: EPH/C&ESE/0825