Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.


A Team Leader at CDW UK is responsible for leading, driving, developing and supporting a team, within a fast paced, highly dynamic environment. High standards are required to ensure our products are received by our customers' right first time, on time. Team leaders will be accountable for ensuring processes are followed, reviewed, improved and amended where possible. Working alongside the team to drive results, engage and motivate, and support and develop a team of highly professional Coworkers

MAIN PURPOSE OF THE JOB

To lead and drive a team of skilled Coworkers, responsible for the motivation and morale of that team Leading from the front, working alongside Coworkers to show best practice and champion organised and efficient working Support the allocation of workload, ensuring Co-ordinators are always aware of priorities and urgent requirements Help with Scheduling project work to ensure correct expectations are set and timescales are met Ensuring housekeeping standards are kept to a high level at all times Responsible for ensuring a team within the NDC is at all times working in a cost effective and efficient manner Helping to ensure accurate and efficient processes are created and followed Ensuring that the Department and Team are continuously developed and promoted in line with the company's vision for the future Working closely with other NDC Team leaders to help ensure all required items and orders enter and exit the department in full and efficiently Establishing and maintaining excellent internal and external service levels whilst constantly identifying improvements areas Investigation and remediation of issues and process failures, the priority being customer expectations Identifying skills gaps and reporting them to the shift Supervisor and Development team, working to ensure gaps are filled and training is completed and signed off according to the defined processes To support the wider team by stepping into various different roles at times, driving your development also. Able to cover reporting of KPIS in absence of Supervisor Understand and able to apply all processes regarding WMVs

KNOWLEDGE AND EXPERIENCE

Previous experience leading a team Strong Microsoft Office skills, preferably including: Excel, Outlook and Word Strong written and verbal communication skills Customer and sales facing with the ability to communicate effectively and appropriately with both Ability to ensure that the Health and Safety and housekeeping standards are kept to the highest possible level at all times Experience with assuring quality standards are met at all times An understanding of how the department affects other CDW departments and customers

DESIRABLE ATTRIBUTES AND EXPERIENCE

A level of experience working in a fast paced operational environment An understanding of an organisational structure from a commercial perspective Experience as a configuration technician would be an advantage Previous Warehouse operative experience would be an advantage A passion for the IT industry in particular providing pre delivery configuration of customers equipment An understanding of the industry, and the role that CDW plays, including its customer base Business management skills with a total commitment to the highest levels of customer service

PERSONAL ATTRIBUTES

Excellent organisational and communication skills Must have a strong work ethic and show commitment to CDW Motivational, an ability to get the best from the team even during high volume periods Professional Honest and hardworking Self-Motivated and proactive Excellent attention to detail Proven record of reliability, responsibility and a solid work ethic Good interpersonal skills - ability to liaise with personnel at all levels and adapt style accordingly, being presentable and aware of external visitors Capable of multi tasking, efficiently managing time and resources Ability to work to challenging deadlines Have a desire for continuous development and improvement of self, team and Department A receptive, approachable individual who can provide and receive feedback in an effective, impartial manner Must posses a proactive approach to problem solving at root cause, with a can do attitude Multi-functional team player experienced in all aspects of general team work A good understanding of CDW as a business and its goals and visions for the future

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.


CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.