Job Description

Job Specification Technical Service Advisor (Triage)

Benefits:

Total pay Up to 44K OTE 31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked Company Pension Contribution Annual company events Bespoke induction and development training Staff discounts for vehicle purchase and servicing Death in Service Benefit Free eye test, dental & therapy treatments

Who you are:

Ideally hold a Level 3 Light Vehicle Maintenance Qualification

Hold at least a level 2 Light Vehicle Maintenance Qualification

You will have the customer at the centre of your work

Attention to detail

Enjoy being busy and meeting new people

Like a variety in your work

Hold a full driving licence to drive manual and automatic cars

As the Technical Service Advisor:

Be able to meet customers face to face and discuss the vehicle concerns they have experienced

Be able to carry vehicle diagnostic checks and road tests to decide on the next steps in the repair process

Be able to estimate costs for potential work on customers vehicles

Be able to appoint customers in a diary

Be able to work in the workshop when there are not enough triage appointments

Be able to create a detailed work instruction (job card) to move the

Main Duties

Complete vehicle health checks combined with a video presentation of the condition

Keep up to date with technology changes by completing regular manufacturer training

Customer interaction mainly face to face and via the various communication channels.

Maintain detailed records of each service visit on the job card.

Deliver outstanding customer experience.

Handle customer concerns and help address complaints.

Job Type: Full-time

Pay: Up to 44,000.00 per year

Benefits:

Company events Cycle to work scheme Employee discount Free flu jabs Gym membership
Ability to commute/relocate:

Gloucester GL2: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you hold a Level 2 Light Vehicle Maintenance Qualification Do you hold a Level 3 Light Vehicle Maintenance Qualification
Experience:

Customer service: 1 year (required)
Work Location: In person