Job Description

Job Title: Sales Manager (Contact Centre) - Mortgage Brokerage


Location: Norwich (Office-Based)


Salary: Negotiable Basic with an OTE of 65K


About Haysto:


At Haysto, we believe everyone deserves the chance to own a home. We specialise in supporting customers who are often overlooked by traditional mortgage lenders - including the self-employed, those with credit challenges, and individuals with complex financial circumstances.


Our mission is simple: To make mortgages more accessible. As a fast-growing, purpose-driven business, we're passionate about delivering exceptional service and helping more people achieve their homeownership goals.


The Role:


We're seeking a dynamic and results-driven Sales Manager to lead our Norwich-based Contact Centre team. This is a hands-on leadership role where you'll be responsible for driving performance, motivating your team, and ensuring excellence in both sales and customer experience.


You'll oversee the pre-qualification of customers, the promotion of our brokerage services, and the collection of upfront commitment fees. Success will be measured by strong sales performance, high compliance standards, and the development of a motivated, high-performing team.


Key Responsibilities:


Lead, coach, and inspire a team of Sales Consultants to consistently exceed sales targets.
Drive performance through regular monitoring and feedback to ensure exceptional customer conversations and outcomes.
Maintain strict compliance and regulatory standards across all sales activity.
Develop and implement strategies to maximise conversion rates and operational efficiency.
Mentor and support team members through training, development, and recognition initiatives.
Analyse and report on performance metrics, identifying successes and areas for improvement.


About You:


Proven experience leading high-performing sales teams within a fast-paced contact centre environment.
A strong track record of driving sales results and achieving ambitious targets.
Excellent people management skills with the ability to motivate, inspire, and engage your team.
A commercially minded leader with a focus on compliance and delivering outstanding customer outcomes.
Confident and articulate communicator with a hands-on leadership style.
Mortgage or financial services experience is desirable but not essential.


What We Offer:


Competitive OTE of 65,000.
A collaborative and supportive office-based environment in Norwich.
The opportunity to shape, grow, and develop a sales team within a rapidly expanding business.
The chance to make a meaningful impact by helping more people access the mortgage solutions they need.


Perks & Benefits:


Fully remote, full-time role.
36 days holiday (including your birthday off.
Company pension scheme.
Equity scheme via Vestd -- own a piece of Haysto!
Generous referral programme.
Access to mental health support via SPILL.
Regular team events & socials.
Casual dress whenever you're in the office.


Click APPLY NOW or if you have any questions then feel free to call Darren Robins, Head of Talent, on 01603-249267 for a confidential chat.