Job Description

The Trusted Name in Payroll and HR Solutions

Conexia is one of the most trusted and experienced providers of payroll and HR services in the UK and Ireland. our expert teams bring decades of proven experience in HR outsourcing, supporting organisations across every stage of the employee lifecycle.

With a reputation built on trust, reliability, and deep industry knowledge; from streamlining complex administrational tasks to enhancing employee engagement and delivering seamless payroll services, we empower organisations to unlock the full potential of their workforce. As well as being highly qualified experts, at Conexia our colleagues are passionate about delivering exceptional service and driving long-term value for our clients.

We continue to invest in our colleagues and work with our clients to evolve, innovate, and shape the future of HR and payroll with confidence and stability.

At Conexia, we don't just meet expectations -- we exceed them. Together with our clients, we're creating smarter, more agile workforces and delivering positive change across the HR landscape.

Overall Purpose of the Role

We are seeking a motivated and customer-focused Contact Centre Administrator to join our team.

In this role, you will handle inbound calls, inbound webchat queries and assist clients with inquiries, provide guidance and information, and resolve issues promptly and professionally. You will respond to email enquiries and maintain accurate client records.

The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work as first point of contact to our clients. Previous customer service or call centre experience is a plus but not required as full training will be provided

Key Responsibilities are:

Provide support and advice to clients via telephone and email, with a primary focus on handling inbound telephony queries from clients, their employees, and internal colleagues.

Over see real time chat interactions by providing advice and guidance to inbound customer queries relating to HR, Payroll and Recruitment.

Deliver full administrative support, ensuring accurate and timely data entry and management across internal systems.

Ensure all work meets established Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Shared Service Centre quality standards.

Take a proactive approach in identifying opportunities to improve processes and enhance service delivery.

Actively engage in personal development and contribute to ongoing performance management and development initiatives.

Other tasks may be assigned to the role over time based on business need and following consultation with the post holder.

Personnel Specification:

ESSENTIAL

Proven track record of delivering high-quality customer service in a fast-paced environment.

Strong computer skills, including intermediate proficiency in Microsoft Word, Excel, and Outlook.

Excellent organisational skills, with the ability to prioritise tasks and manage conflicting demands.

Ability to handle a high volume of queries while maintaining accuracy and attention to detail.

Clear and effective communicator, both verbally and in writing.

DESIRABLE

Practical, hands-on administration experience.

Experience using an online chat function in a professional setting.

COMPETENCIES

Effective communication

Team working

Problem solving

Planning and organising

Customer focus

Some benefits of working with us:

Competitive Salary

Company matched pension scheme

Life assurance

23 days holiday rising to 25 after 2 years and 27 after 5 years

Opportunity to purchase additional leave

15 weeks fully paid maternity, adoption, and shared parental leave

2 weeks paid paternity leave

Company sick pay scheme

Opportunity to take a paid day out of the office, volunteering for a charity close to your heart

Service awards

Recognition awards

External training and professional academic financial support opportunities

On-site subsidised canteen

Locked bicycle shelter

On-site showers

Access to 24-hour Employee Assistance program

Voluntary benefits (available through salary sacrifice):

o Discounts on retail and socialising e.g. discounted gift cards/cashback

o Health and wellbeing e.g. dental insurance/health screening

o Travel and technology e.g. Travel discounts at home/abroad

Security Requirements

This role will require you to undertake security vetting to CTC level, and as such all candidates must have been resident in the United Kingdom or Republic of Ireland for a minimum period of 3 years at point of application.

Conexia is an Equal Opportunities Employer

At Conexia, trust is at the heart of everything we do. We are proud to be an Equal Opportunities Employer, welcoming applications from all individuals regardless of age, disability, gender, race, religion, sexual orientation, or socio-economic background. We are committed to creating an inclusive environment where everyone can bring their authentic self to work and thrive. If you require us to consider any supportive measures during the recruitment process, please contact us at Careers@conexiahr.com.

For more information, to raise any concerns or should you require any reasonable adjustments throughout the recruitment process? during the application process, please contact careers@conexiahr.com.

Job Types: Full-time, Permanent

Pay: 24,570.00 per year

Benefits:

Additional leave Canteen Casual dress Company pension Enhanced maternity leave Sick pay
Work Location: In person