Job Description

Do you have experience in customer service? Or maybe you have a background where the customer was your focus?

Do you have empathy, compassion & the skill to always stay professional?

If this sounds like you, then we would love to hear from you...

Established in 2003, our expanding group has 42 Dental Practices and around 420 employees and 300 clinicians including dentists, specialists, hygienists, and therapists providing high quality patient care. Offering modern, well-equipped facilities, our dynamic and expanding group offers NHS, private and specialist care.

Damira Dental Studios has grown from one small practice in Oxford to become a leading provider of high quality dental care across the country.. Our team is growing and so are our people! In line with our ever expanding ambitions, we are currently searching for a Contact Centre Administrator to join us on our venture at Damira.

Purpose of the Job

As a Contact Centre Administrator at Damira Dental Studios, you will play a vital role in supporting our practices and ensuring the efficient operation of appointment diaries.

This includes managing administrative tasks, assisting with patient recalls, collaborating with the marketing team to keep diaries busy, and working with NHS waiting lists. You will also support the Patient Care Team with follow-ups and any administrative tasks they require.

In addition, you will monitor and respond to Google reviews, manage patient plan cancellations, and contact all leavers to explore potential solutions or further engagement. You will proactively identify areas needing additional support and communicate these to the Contact Centre Manager. You will also handle outstanding practice debt and ensure effective communication across teams to maintain a seamless patient journey.

Key Responsibilities:

Diary Management and Support Patient Communication Review Management and Patient Plans Collaboration and Administrative Support Debt Management Proactive Problem-Solving

Jobs Skills Required

Essential:

Strong administrative skills with attention to detail and excellent organizational abilities.

Excellent verbal and written communication skills.

Ability to manage multiple tasks and prioritise effectively in a busy environment.

Proficient in using computer systems and databases for scheduling and record-keeping.

A proactive and collaborative approach to problem-solving.

Desirable:

Experience in a dental, medical, or healthcare environment.

Knowledge of NHS and private dental processes, including recalls and waiting lists.

Familiarity with dental practice management software.

If this sounds like a great job for you, please apply with your covering letter and CV. We look forward to receiving your application!

Benefits:

Opportunities for training and development.

A supportive and collaborative team environment.

The chance to contribute to a growing, patient-focused organization.

Job Types:

Permanent positions

Location

33 Kingston Crescent, Portsmouth, PO2 8AA

Education:

GCSE or equivalent (preferred)

Experience:

Customer service: 1 year (preferred)

Job Types: Full-time, Permanent

Work Location: In person