Job Description

Location:

Lancashire Fire and Rescue Service Headquarters, Garstang Road, Fulwood, Preston, PR2 3LH

Salary:

Scale 3, Spinal Column Point 7-8, 13,205.14- 13,415.70

Working Arrangements:

18.13 hours per week

Wednesday afternoon, all day Thursday & Friday

Closing Date:

12 noon, 31 October 2025

An opportunity has arisen for an individual to join an inclusive and value driven public sector organisation with an outstanding organisational culture. We offer free car parking, a generous pension and generous annual leave.

The successful candidate will have experience of dealing with the public and have excellent telephone handling skills ideally gained in a contact centre/call centre environment. The ability to use computerised systems and to main records accurately is essential. You should also be able to work using your own initiative but also operate as part of a team with those based at Service Headquarters and in other locations.

Closing date for applications is 12 noon on 31 October 2025 however we reserve the right to close the advert prior to this if sufficient quality applications have been received.

We anticipate interviews to take place on 12 November 2025.

Diversity Matters at Lancashire Fire and Rescue Service - we want to attract the broadest range of people to work with us and the more diverse the workforce, the better able we are to serve our community. We are committed to equality of opportunity and welcome applications from all individuals regardless of gender, ethnicity, disability, sexuality, social background, religion and/or belief or age. We are proud to be a Disability Confident Employer.

This post has been advertised internally and externally.

Job Types: Full-time, Permanent

Pay: 13,205.14-13,415.70 per year

Benefits:

Company pension Cycle to work scheme Employee discount Employee mentoring programme Enhanced maternity leave Enhanced paternity leave Flexitime Free parking Health & wellbeing programme On-site gym On-site parking Referral programme Sick pay
Work Location: In person