Job Description

Work base: Llandudno Swim Centre

Join the Heart of Customer Service at Ffit Conwy!

Are you passionate about helping people and delivering exceptional customer service? Do you thrive in a fast-paced, team-oriented environment? If so, we'd love to welcome you to our

Ffit Conwy Contact Centre.

As a

Contact Centre Advisor

, you'll be the friendly voice and helpful hand behind our leisure services, supporting customers with bookings, queries, and information across phone, email, and social media. You'll play a key role in creating positive experiences and promoting our leisure and fitness offerings.

Why Join Conwy?

Be part of a supportive and energetic team. Enjoy flexible working arrangements. Access training and development opportunities. Work in a role that makes a real difference to your community. Benefit from staff rewards and the Local Government Pension Scheme. .....plus much more!

Ready to Apply?

If you're enthusiastic about leisure, fitness, and customer service, and want to be part of a team that values care, fairness, and innovation, we'd love to hear from you. For an informal chat, contact

Mark Orme

on

01492 575304

or email Mark.orme@conwy.gov.uk





This role offers flexible working options for a work life balance. This can include adjusting your working day and hybrid working, ie a balance of office and home working.

Manager details for informal discussion:

Mark Orme, Leisure Manager Fitness ( Mark.orme@conwy.gov.uk / 01492575304)

Welsh Language Skills:

The ability to communicate in Welsh is essential for this post. We are committed to our Welsh language and are proud of our Welsh culture. We welcome applications in both Welsh and English and application forms received in either language will not be treated less favourably than each other. We're passionate about supporting and encouraging you to use your Cymraeg whatever your level. We offer free classes at all levels, in-person and on-line to support you.


Conwy is committed to safeguarding. Qualifications and references will be verified.


We're committed to developing a diverse workforce and inclusive teams that embrace a wide range of voices, experiences, perspectives and backgrounds. Creating a workplace that is welcoming and where everyone feels they belong ensures we can deliver great services.


We welcome and encourage applicants from all backgrounds and experiences.


We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job in your application (requirements marked with an 'E' on the Person Specification).


We are happy to provide reasonable adjustments throughout the recruitment process (and in employment) where possible. We encourage you to request adjustments. To do this please contact the manager named above to discuss your needs and potential support. There are options to apply via different formats, please contact the HR Team on 01492 576129 to discuss how we can support you. These requests will not put you at any disadvantage.


Mae'r ffurflen hon ar gael yn Gymraeg hefyd.