Job Description

Be the voice that enhances our participants' journey

Our Participant Contact Centre at UK Biobank is truly unique. The team plays a pivotal role in the largest health study of its kind, maintaining ongoing engagement with all 500,000 participants. Our service sits at the heart of this mission, ensuring that every participant's experience is exceptional.


Join our 25-member PCC team as an Advisor in Stockport, and you'll be contributing to ground-breaking scientific discoveries that enhance global health. You'll work in an inspiring, inclusive environment where everyone takes pride in their contributions and the way they achieve them.

Can you do it?

In essence, this role embodies the external 'face and voice' of our organisation - providing professional, friendly and courteous support to UK Biobank participants, handling requests for information, providing guidance and answering queries, booking appointments and dealing with various after-call administrative tasks.


Every member of the PCC team takes pride in making a significant impact on each participant, understanding the importance of patience and empathy when interacting with individuals from diverse backgrounds and age groups.


You'll be promoting ongoing engagement with our volunteers through incoming and outgoing calls, as well as emails. Given the importance of our work, you'll also be answering calls from the media, members of the public and health professionals eager to know more about a project that is driving innovation in health across the world.

Is this you?

This role is perfect for those who excel in people-oriented positions. Many of our team members have backgrounds in customer service,

although contact centre experience is key

, highlighting the importance of a compassionate and understanding approach. You will need;


Excellent communication skills and an organised approach to your work. Experience of handling inbound and outbound calls in a contact centre. Confidence in using a CRM system and following standard operating procedures.
The working pattern is Monday to Friday with shift patterns between 8:00am & 7.00pm and opportunity for hybrid working. Located in Greater Manchester (initially based in Stockport with a move to Manchester Science Park mid to late 2026).


Our passion for diversity and equality means creating a work environment for all employees that is welcoming, respectful, engaging, and enriched with opportunities for personal and professional development.

Be rewarded and recognised

Every member of the PCC Team is proud to know that they make a huge difference to each participant, and we recognise the importance of your role by offering an excellent package that includes:


26 days' annual leave (which increases with length of service) plus Bank Holidays Holiday buy scheme (buy up to 1 week of additional leave per year) A paid day off for your birthday (in addition to annual leave) USS Pension Scheme which is a 'hybrid' defined benefit/defined contribution scheme Enhanced family leave (available from day 1 of employment) Cycle to work scheme Professional subscriptions reimbursement (where applicable) Free gym on site On site Canteen Subsidised lunches (5.50 contribution per day when working on site) and refreshments Free car parking Employee discounts portal Employee Assistance Programme Eye-care scheme Annual flu vaccination Life Assurance cover
#LI-hybrid


The job advert closing date may change, so we recommend that if you are planning to apply that you do so without delay.

About UK Biobank

UK Biobank is a large-scale biomedical database and research resource containing in-depth genetic and health information from half a million UK participants.


The database, the largest and most comprehensive of its kind in the world, is anonymised and made widely accessible by UK Biobank to global researchers who use it to find new scientific discoveries about common and life-threatening diseases - such as cancer, heart disease and stroke which strike in mid-later life.


UK Biobank is an innovative organisation with over 250 staff across four sites in the UK that fosters an engaging environment and supports the development of our staff. Our dedicated teams work alongside the world's leading biomedical scientists in our joint mission to improve public health.


Benefits:


Canteen Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free flu jabs Free parking Health & wellbeing programme Life insurance On-site gym On-site parking Referral programme Sick pay Work from home
Schedule:


Monday to Friday
Work Location: In person