Job Description

Please note this vacancy may close early if enough applications are received.

The Role

The role will be hybrid (home/office based) so you will need to be able to commute to our office in Cardiff City Centre Laptops and other equipment needed for the role will be provided for you The Department's operational hours are Mon-Fri 08:00-18:00 and Sat 09:00-14:00. The position will be based in the Legal Services Contact Team. using appropriate communication channels to assist our clients. Your role extends to several legal disciplines including personal injury, civil litigation and legal helpline. It will include contacting referred clients in a timely manner and gathering the information required to process their claim and assist with their immediate needs. No cold calling. You will be taking inbound customer service calls, making amendments to, and providing progress updates on existing claims and answering general enquiries. You will be the first point of contact for the legal advice lines, taking details from the client and transferring them to the appropriate department.

Hours

:

35 hours per week between 8am-6pm on a rota basis. We are also open 9am to 2pm on a Saturday and you will be required to work as needed, but no more than 1 Saturday in every 3 weeks.

The skills required

A friendly and upbeat telephone manner is essential. We require enthusiastic, self-motivated and flexible individuals with a positive approach to customer service. You will be empathetic and patient when required, and always willing to go the extra mile to assist our clients. Ideally you should be IT literate; however, full system training will be provided. You will need to have good spelling and good grammar and be able to take down accurate information as this is paramount to the role.

Salary and benefits

Starting Salary is 22,500 and will be reviewed at the end of a 3-month probationary period.


Lyons Davidson is a national law firm providing legal services to businesses and individuals.


We pride ourselves on the level of service our experts offer. Our ability to deliver a consistent and high-quality service has allowed us to develop strong relationships with a number of business partners such as insurers, banks and membership organisations that rely on us to give their customers and members the help and advice they need.