Job Description

An exciting opportunity has become available for a full time Health Records Contact Centre Clerk.



The Contact Centre is a busy environment with a small friendly flexible team booking patients' first outpatient appointments for the start of their referral to treatment journey.



The work is patient-focused care orientated.



Feel free to give us a call and arrange a visit to find out more - we would be pleased to meet with you.



Duties will include operation of a computerised patients administration system, including inputting, retrieval and updating of data.



Utilising the available systems to efficiently arrange and agree all outpatient appointments for all Hywel Dda residents across the Health Board.



Telephone patients to confirm/agree/cancel their outpatient appointments



Respond to calls from those who may have questions/concerns



Redirect calls as required



Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.



We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.



We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers Numerous mental health and learning disabilities services

You will be able to find a full job description and person specification attached within the supporting documents.



The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.



The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.



The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.



Interview will be held on 08/08/2025.