Job Description

About The Role

Join our Contact Centre team as a Sales Performance Coach, where you'll drive agent success

through data-led, high-impact coaching that delivers real customer outcomes

. From data led insights, you'll identify development needs, provide targeted coaching and collaborate with Team Manager to continuously improve performance. Through high level coaching you'll help deliver customer outcomes, ensuring customers are focused on to find the right solution for their needs.

Location:

Bristol (Bradley Stoke)

Contract:

Full-time, permanent

Rota-based shift patterns between:

Mon-Fri 08:00-19:00, Sat 09:00-17:00 -- no Sundays!

Salary:

Competitive salary 30,223 and monthly bonus up to 30%

Key Responsibilities

Use performance data to identify coaching needs, align with Team Managers, and structure impactful coaching sessions. Run one-to-one and team coaching sessions that uncover root causes, build ownership, and drive measurable improvements. Actively participate in huddles, calibration sessions, and team discussions to share insights and support collaboration. Maintain accurate coaching records, monitor progress, and escalate where performance or compliance issues persist.

Skills & Experience

Strong understanding of sales and retention strategies, with confidence in objection handling and compliance. Skilled at interpreting performance data to uncover coaching opportunities and drive meaningful change. Experienced in coaching across all levels--supporting new starters and stretching high performers. Comfortable using contact centre tools, coaching templates, and tracking systems to monitor progress. Natural communicator and collaborator, able to build trust, inspire ownership, and influence outcomes.

Why you'll love working for us

Bonus scheme -

Boost your earnings by up to 30% monthly

Share in our success -

All our employees are awarded shares, at no cost, so their share is in the success of growing our business

Getting Here Made Easy

- We offer free onsite parking for all employees, including access to electric vehicle (EV) charging points. Our site is well-connected by public transport and provides cycle storage--making it easy to commute in a way that suits your lifestyle.

Free RAC Ultimate breakdown cover -

From your very first day

Car salary sacrifice scheme -

Includes electric vehicle options (after 12 months) to help you save on tax

Generous holidays -

23 days plus bank holidays (rising to 25 with service)

Pension & life cover -

Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)

Wellbeing support

-

24/7 confidential support helpline for you and your family

Exclusive discounts -

Save on tools, tech, holidays and more through our Orange Savings portal

Why RAC?

For more than 128 years, we've been keeping drivers moving, and today we're trusted by over 15 million members. We're also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.



We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work, and we'll be with you every step of the way to help you grow and develop your career.