Job Description

Contact Centre Training Officer
About the GMC
We work with doctors, physician associates (PAs), anaesthesia associates (AAs), those they care for and other stakeholders to support good, safe patient care across the UK. We set the standards doctors, PAs, AAs and their educators need to meet, and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors, PAs, or AAs may be at risk, we can investigate, and take action if needed.
The General Medical Council (GMC) Contact Centre team answer customer queries though phone, email, and messaging. Key tasks range from updating contact details, responding to information requests, and issuing and receiving Certificates of Current Professional Status (CCPS).
The Contact Centre Training Officer will:

• Support in the development and delivery of the contact centre's training, development, and progression procedures
• Ensure staff have the tools to deliver outstanding customer service against service level agreements
• Deliver induction and ongoing training requirements across the area

You can find more detail on the tasks you will undertake, and the essential skills required for the role, in the job description.
How to apply for the role
If you are interested in applying for this role, please provide a CV and a supporting statement, which demonstrates your reason for applying and a summary of how you meet the essential skills listed in the job description, providing examples where possible.
Please note, applications submitted without this information will be considered incomplete and not shortlisted.
Details on how to complete the application can be found in the attached guidance document.
We will let you know whether you will progress to the next stage of the recruitment process.
We recognise that generative AI tools may assist you in refining your job application. It is essential to use these tools responsibly to ensure your application remains authentic and reflective of your personal experiences, so please ensure you read our AI guidance before submitting your application.
GMC Benefits - Why work for us
We work with doctors, physician associates (PAs), anaesthesia associates (AAs), those they care for and other stakeholders to support good, safe patient care across the UK. We set the standards doctors, PAs, AAs and their educators need to meet, and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors, PAs, or AAs may be at risk, we can investigate, and take action if needed.
You'll benefit from being part of an organisation that is genuinely committed to its people with several excellent benefits including:

• 30 days holiday with the option to buy and sell more
• A generous employer pension contribution of 15%
• Access to a range of learning and development opportunities designed to support your ongoing progression
• Flexible working patterns
• Attractive salary that's reviewed annually
• Discounts at 100s of high street and online stores
• Discounted gym membership
• Private medical insurance
• Employee assistance programme
• Cycle to work scheme for those wanting a greener commute
• Bike lockers and shower facilities

We are happy to support a range of flexible working options. Flexible working requests will be considered in line with the policy.
Diversity and Inclusion
The GMC values diversity and has made a public commitment to processes and procedures that are fair, objective, transparent and free from discrimination. We are committed to the Disability Confident Employer scheme, and candidates with a disability who best meet the essential criteria outlined in the person specification will be offered an interview.
The GMC is a charity registered in England and Wales (1089278) and Scotland (SC037750)

Skills Required