Job Description

We currently have a permanent full-time Contact Officer vacancy supporting the Hospital Social Work Teams.



The role covers all areas North, South and East, and the post can be located either within the Council Offices in Front Street, Chester le Street, or within Spectrum 8, Seaham plus hybrid working.

WHAT IS INVOLVED?

The post will support the Hospital Social Work Teams, working within a team of professional staff who are committed to quality service provision and innovation.



You will undertake business support activities within the Hospital Social Work service providing support to the team in meeting client and customer requirements, in line with organisational standards and procedures.



You will be required to have regular contact with hospital staff, Care Service providers, other professionals, and members of the public.



We encourage you to contact Samantha Devine via email at samantha.devine@durham.gov.uk or 03000 267596 to arrange an informal discussion about the role.

WHAT WILL I NEED?

This is a busy but interesting role; applicants must be able to work under pressure and be able to plan and prioritise workloads to meet deadlines and timescales.




You should hold a BTEC Higher in Public Administration or NVQ4 in Business Administration or relevant equivalent and have experience in an administrative/financial setting together with excellent IT, communication and organisational skills.



Please refer to the attached person specification for the full criteria. Please refer to the attached Person Specification for the full criteria.

INTERVIEWS

Interviews will be held week commencing 1st December 2025



We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website




Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process.

HOW TO APPLY

Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the Person Specification section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. For guidance on completing your application, visit our website




If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email RecruitmentAHS@durham.gov.uk



All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you dont miss any updates.

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