Job Description

About Us

Airship and Toggle are two leading hospitality tech platforms used by thousands of pubs, bars, restaurants, hotels, and leisure brands across the UK.

Airship

helps venues understand their guests and drive repeat visits through data-led CRM and marketing automation.

Toggle

powers gifting, experiences, retail and revenue-driving online stores that help operators unlock new revenue streams.
We're a tight, collaborative team with a strong presence in the hospitality sector. We believe in fair pricing, real partnerships, and making technology that actually works for operators.

The Role

We're looking for a creative, organised and sector-savvy

Content & Community Manager

to join our Marketing Team. This role is split across two core responsibilities:

Content Creation

for Airship and Toggle - telling our story, celebrating our customers, and demonstrating the value our products deliver.

Community Building

- recruiting, onboarding, and championing our network of

Professionals

(small agencies, freelancers and consultants who support hospitality operators in using our platforms day-to-day).
This role is perfect for someone who lives and breathes hospitality culture, loves to create high-quality content, and is energised by building relationships.

Key ResponsibilitiesContent

Plan and deliver a content calendar across LinkedIn, website, email and case studies. Create engaging, consistent, on-brand content that showcases real customer stories and product value. Work closely with Sales, Customer Success and Partners to spot stories and amplify wins. Produce email newsletters and campaign messaging across Airship and Toggle. Support creation of event materials, presentations, one-pagers, and social campaigns. Maintain tone-of-voice and brand consistency across platforms.

Community (Professionals Network)

Identify, approach and onboard suitable Professionals: small agencies, consultants, and freelance marketers who support hospitality operators. Create structured playbooks, guides and support materials to help Professionals get the most from Airship and Toggle. Activate the community with updates, workshops, showcases, meetups and content spotlights. Be the central connector between Professionals and the wider Airship/Toggle teams. Track and report on community engagement and contribution to revenue/activation.

What Success Looks Like

A steady drumbeat of high-quality, engaging content that our audience sees, shares and talks about. A growing, active community of Professionals who confidently support operators and advocate for our platforms. Increased customer activation, product adoption and campaign success stories. Improved awareness and reputation of Airship and Toggle in the sector.

Skills & Experience

Essential

Strong writing and storytelling ability - you can turn product and customer outcomes into compelling content. Comfortable running social, email and website content campaigns. Confident speaking to agencies, operators and partners. Organised, proactive and good at moving multiple things forward. Passion for hospitality - you get the culture, the pace, and the people.

Desirable

Experience in SaaS, hospitality tech, digital marketing, CRM or gifting platforms. Familiarity with Canva Experience building or engaging with communities or partner networks. Fantastic communication skills

What We Offer

29,000 Office Based - 3 days a week minimum in Sheffield. A role with real autonomy and visible impact. A supportive team that cares about the industry. Opportunities to grow your role and shape the community as it develops.
Job Type: Full-time

Pay: Up to 29,000.00 per year

Work Location: Hybrid remote in Sheffield S2 5QX