Job Description

Job Category: Non-Teaching
:
Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, Leicester, LE3 8RJ
Worker Category: Hybrid Worker
Salary: xc2xa331,074 - xc2xa333,294 per annum
Working Hours: 37 hours per week
Contract Type: Fixed term for 12 months
Closing Date: 18 June 2025
Interview Date(s): Likely w/c 7 July 2025
Do you have a passion to create and maintain accurate, high quality online content?
Are you able to use customer evidence to improve content and user journeys?
Can you work in an innovative and collaborative way to drive continuous improvement?
About the Role
This is an exciting opportunity to join an established Digital Services Team as a skilled web content designer.
This is not a social media role.
The role will involve working with service managers and experts to create, develop and maintain content that is always based on accurate information and aligned to a service's digital objectives. Being able to use evidence and data to scope, design, and review online 'user journeys' to ensure they are effective and enable customers to locate and complete what they need to. You'll possess the ability to advise, guide and challenge service managers, staff, and other stakeholders as necessary on online content.
Provide support on the content needed for online projects and / or work packages as required, ensuring the work completed meets the required standards and is delivered within agreed timescales. Maintain an awareness of new developments and best practice in online content, web publishing, online usage, SharePoint, and Drupal content management system, incorporating these into your delivery and promoting best practice.
You will be working closely with department stakeholders, business intelligence and the Customer Service Centre to understand and facilitate channel shift to online and to influence future service delivery and build strong professional relationships with the Information and Technology function.
A career which supports your values
You will be creative, innovative, and make a difference to people's lives. We are proud of our culture and support our employees. Read our ' ' guide on the council's website to find out more.
Drive your career

• Annual investment in your learning and career development
• Flexible working hours - the way we work brings out the best in you and your team
• Flexible location - with a blend of working remotely, from home or in the office
• Technology - the right kit to suit your role

A commitment to wellbeing

• 25 days holiday entitlement plus bank holidays
• Compassionate leave of up to five days
• Paid sick leave for when you're unwell
• Mental healthcare - an in-house wellbeing service and 24/7 telephone counselling

Long term benefits
A generous pension based on your career average earnings
About You
To apply for this post, you must:

• Possess the skills and experience in designing, writing, editing and publishing online content and online forms, whilst following quality standards, design principles, accessibility requirements and best practice. This is not a social media role.
• Be able to work with a content management system - ideally Drupal and SharePoint.
• Generate solutions to straightforward and complex problems, and be able to present and provide support, advice, and relevant recommendations on online content design, to non-specialist staff in a way that is can be understood.
• Demonstrate effective communication skills when supporting the development of a quality digital service, in line with business need, and working with a wide range of stakeholders.
• Investigate online content issues, devise solutions, and pursue principles for ensuring continuous improvement.
• Be able to use Google analytics 4 and search engine optimisation skills when creating or developing effective and appropriate online content
• Be able to plan your work, working on multiple priorities whilst ensuring you are adhering to set deadlines.
• Possess knowledge of current legislative requirements, governance and relevant policies and procedures associated with the management of online content.
• Be able to use a range of research and information to provide clear recommendations

You must also have an understanding of, and commitment to, equality, diversity and inclusion.
In addition, we also expect you to share and will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the page on our career site.
For more information or an informal discussion, please contact:
Asha Mistry - Digital Team Leader
Telephone: 0116 305 8095
Email:
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above. For more information, see the section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: .
By applying for this post, you agree to our .
About Us:
About Leicestershire County Council
Leicestershire County Council is a and organisation. In August 2021, we also signed up to the . We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.
Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.
For further information on what it's like to work for us and the benefits we offer, please refer to the following: '