Job Description

As a Content Editor aligned to a squad within Personalisation and Performance Marketing team. You will play a key role in the delivery of our customer communications across our one-to-one channels.During this 12-month fixed term contract youxe2x80x99ll use your strong HTML knowledge to support the team to build digital assets for marketing activity across a range of channels, such as internet bank, banking app prompts and Email.You will be provided with approved marketing copy to build within our digital channels. Your challenge will be to ensure that we deliver excellent digital marketing experiences for our customers, ensuring the assets are built to the highest standard to maintain our brand look and feel, whilst ensuring onward journeys provide an excellent customer experience.This will involve close collaboration with various areas of the business, particularly with multiple squads within our Marketing and Digital teams.If successful, youxe2x80x99ll be reporting directly to the Content Lead within the Creative Centre of Excellence to ensure delivery of digital marketing content remains on track, delivering to our business targets.We are happy to consider flexible working approaches to help you perform at your best.At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Bournemouth or Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to .If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.What youxe2x80x99ll be doing

• Utilising Sitecore CMS and HTML (as required) to implement digital content changes and enhancements across the mobile app & internet bank channels.
• Building marketing email campaigns using Litmus and Adobe campaign to edit HTML content.
• Edit campaign illustrations across channels using Adobe Photoshop and Illustrator.
• Supporting the squad ensuring requests move through the required workflow and stakeholdersxe2x80x99 expectations are managed effectively.
• Publishing content into production through Content Management Systems, ensuring that we follow web best practice and are being customer focussed.
• Testing builds across, email, Internet bank, Banking app and co.uk using relevant tools and emulation software, including Litmus and BrowserStack.
• Building close relationships with the analytics, digital and IT teams, as well as building relationships in squad to fully understand each brief and ensure content is accurate and commercially focused as well as customer focused.
• Interrogate the objectives of each project and understand the requirements to ensure wexe2x80x99re building the right things the right way. Work closely with other Content Editors to identify opportunities or resolve challenges to provide improvements and brief these in, helping us reach our conversion, customer experience and self-service targets.
• Ensure production policies, standards and governance are adhered to across our key platforms: Internet bank, Banking app, co.uk and email.
• Help train and mentor colleagues.
• Representing the Personalisation and Performance Marketing team when attending and contributing to workshops with, colleagues, stakeholders and other subject matter experts.

About youAs a minimum requirement, you'll have:

• Experience working with Content management systems (SiteCore experience is desirable).
• Strong HTML knowledge.
• Basic CSS and JavaScript knowledge.
• Good understanding of web design, usability and accessibility best practices.
• Image editing and retouching skills using Adobe Photoshop.
• Vector image editing experience using Adobe illustrator.
• Excellent organisational skills and ability to manage multiple competing priorities.
• Strong attention to detail.
• Experience working in an agile, sprint, or squad-based environment.
• Worked within a regulated environment ideally in the consumer retail/ banking space.
• The ability to work well in a cross functional, multi-discipline environment; to have good communications skills and to be comfortable with challenging where necessary.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customersxe2x80x99 shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think xe2x80x93 wexe2x80x99re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We donxe2x80x99t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.The extras youxe2x80x99ll getThere are all sorts of employee benefits available at Nationwide, including:

• A personal pension xe2x80x93 if you put in 7% of your salary, wexe2x80x99ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub xe2x80x93 Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking xe2x80x93 but fairer, more rewarding, and for the good of societyWe forge our own path at Nationwide.As a mutual, wexe2x80x99re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We donxe2x80x99t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.If youxe2x80x99re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, youxe2x80x99re one of us.At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.What to do nextIf this role is for you, please click the xe2x80x98Apply Nowxe2x80x99 button. Youxe2x80x99ll need to attach your up-to-date CV and answer a few quick questions for us.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.#LI-Post

Nationwide