Job Description

Decide the game...
The FA are excited to be searching for a Content Operations Coordinator - Systems & Workflow to join the team. The post-holder will define and drive the operational backbone for content delivery across the England national team and FA Cup brands via operated (i.e. social media) and owned (i.e. web and app) platforms. By shaping systems, embedding workflows and processes, and aligning teams, the role ensures that operational frameworks are in place to deliver content consistently, efficiently and with maximum impact.
What will you be doing?

• Drive seasonal content and channel planning across FA brands (England national teams and FA Cups): research, build and maintain dynamic planning boards that bring together fixtures, results, ticket sales, awards, key dates, activations and milestones, giving Content Managers a clear foundation for content planning, ideation, production and publication.
• Enable creative excellence through systems and tools - managing, analysing and evolving forms, workflows and third-party platforms, while embedding consistent ways of working through onboarding, training and team support.
• Drive international tournament and pre-match camp planning - managing cross-functional R&R boards, aligning stakeholders on timelines and turning briefing/debriefing sessions into clear, actionable outputs.
• Coordinate multiple overlapping campaigns - supporting project delivery by tracking responsibilities across internal and external teams, ensuring communication is optimal, and that work is delivered on time and to the highest standard.
• Champion reporting and performance - managing dashboards and reporting tools that showcase impact, ensure accurate and timely data reporting, and supply tailored outputs for different stakeholders and audiences to enable data-driven decision-making.
• Maintain clarity and consistency - managing centralised documentation, workflows and asset hubs to ensure processes, resources and creative assets are always accessible and applied consistently.
• Problem-solve and improve - identifying challenges in systems or delivery, supporting solutions that improve speed, consistency and creative impact.
• Collaborate with contracted agencies - ensuring external teams are smoothly integrated with internal workflows and aligned to day-to-day priorities.
• Executes additional tasks as required to meet the FA's changing priorities.
• Comply with all company policies and procedures to ensure that the highest standards of health, safety, and well-being can be maintained.
• As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

Examples of Key Accountabilities:

• Design and embed operational frameworks that define clear workflows, responsibilities and publishing coordination, ensuring creative teams have the structure needed to deliver high-impact campaigns consistently.
• Integrate commercial partners by assessing new partner campaign briefs, initiating resource requests, kicking off projects and coordinating internal and external stakeholders across Content, Commercial Partnerships, CRM, Creative and Marketing to ensure timely delivery and efficiency of campaigns.
• Drive cross-functional alignment for hero activations/tournaments, camps and campaigns by owning R&R boards and team check-ins, managing timelines and translating briefing/debriefing sessions into clear, actionable outputs.
• Develop and refine reporting dashboards that track social KPIs, project performance, stakeholder deliverables and content impact, providing insights for internal teams, partners and leadership.
• Manage centralised knowledge hubs, ensuring documentation, processes and creative assets are up to date, easy to access, and consistently applied across internal teams and external agencies.

What are we looking for?
Essential for the role:
Knowledge:

• Strong understanding of content operations workflows, including planning structures, documentation and cross-team coordination.
• Knowledge of social media campaign execution across B2C and B2B environments, particularly the operational requirements behind delivery, publishing and reporting.
• Editorial knowledge of social channels, platforms and formats, and a strong interest in content consumption / performance metrics.

Experience:

• 3-4 years' experience working in the digital space, preferably at a media, creative or content agency.
• Demonstrated ability to manage large-scale planning boards and calendars across multiple brands and stakeholders.
• Proven experience coordinating projects end-to-end, managing responsibilities, timelines and deliverables across multiple stakeholder groups.
• Experience supporting the setup and management of operational frameworks for seasonal campaigns, sports tournaments or brand-wide activity.
• Experience building or evolving reporting outputs, tailored to internal and external stakeholders, with clear deadlines and deliverables.

Technical Skills:

• Proficiency in project management tools and experience maintaining cross-functional boards to align teams.
• Ability to use spreadsheets (Excel/Google Sheets) to support tracking, planning and reporting.
• Experience managing third-party platforms and tools to support operational delivery.
• Proficiency in social analytics tools and creating dashboards to support content and campaign performance reporting

Beneficial to have:
Knowledge:

• Awareness of content operations practices such as workflow automation, process mapping and cross-functional coordination.
• Awareness of production and post-production processes to better support coordination with creative and delivery teams.
• Interest in emerging technologies (AI, automation, dashboards) to improve efficiency and scale delivery.

Experience:

• Experience coordinating operational delivery for a professional sports body, across major events, commercial campaigns or seasonal programmes.
• Experience working with agencies or vendors to align day-to-day outputs with internal teams.

Technical Skills:

• Experience producing or maintaining dashboards for analytics and reporting.

What's in it for you?
We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.
We pride ourselves in offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being.
• Free, nutritious lunches at Wembley Stadium and St. George's Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract.)
• A hybrid working model which offers greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page,
Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.
We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.
We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.
As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

Skills Required