Job Description

Wherever you find ambitious companies investing in their people, you'll find Learning Pool

Learning Pool creates learning experiences that deliver extraordinary employee performance outcomes for companies and their people. Global organizations choose Learning Pool for its comprehensive, data-driven digital learning solutions. Learning Pool's passion for impact, innovation, and people is why they stay. As a leader in e-learning innovation, we empower over 1,200 organizations globally and millions of learners through our engaging courses, advanced platforms, insightful analytics, and tailored content solutions.



Our dedication to excellence is demonstrated by accolades such as Platinum Investors in People and triple Gold at the 2024 Learning Technologies Awards. We are also recognized as a Great Place to Work in the UK and North America 2024, and proudly hold B Corp certification, reflecting our commitment to social and environmental responsibility. Be it for onboarding, upskilling, compliance, or the whole business, Learning Pool develops an effective and agile workforce through learning. Wherever you find ambitious companies investing in their people, you'll find Learning Pool.



So if you've got what we're looking for and the desire to join a team that values creativity and empowerment, then get in touch.

Wherever you find ambitious companies investing in their people, you'll find Learning Pool

Learning Pool is among the fastest growing e-learning companies in the world, servicing more than 2,000 customers and 24 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders, using pioneering technology and creative content that we build, deliver and maintain. We're passionate about customer success and our customers trust us to deliver long lasting value, a great return on investment and excellent customer service.



Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way.



So if you've got what we're looking for and the desire to join a team that values creativity and empowerment, then get in touch. This role offers an excellent opportunity to get involved in and become part of the world of online learning.

About the Role

As a Content Quality Analyst at Learning Pool, you will play a key role in ensuring that the digital learning experiences we deliver meet the highest standards for accuracy, accessibility, and usability. Supporting our library projects, you will work closely with designers, developers, and other colleagues to test, review and update e-learning content from kick-off through to delivery. This role is ideal for someone with strong attention to detail and a keen interest in digital learning and quality assurance.





For more information about our benefits and why you should join learning pool, read more here: https://learningpool.com/why-work-for-learning-pool/

What You Will Be Doing

Roadmap & Delivery Support

Test digital learning content (e.g. SCORM, audio and video resources) across platforms and devices. Identify, report, and track bugs, errors, and inconsistencies in the content or functionality. Create, maintain, and follow testing documentation such as QA checklists and test plans. Support the QA process to ensure on-time delivery and a consistent learner experience. Progression opportunity: Making amends directly and working with Subject Matter Experts to maintain existing courses.

Discovery & Insight

Independently investigate and replicate issues to understand their root cause. Contribute to discussions about course structure, design logic, and usability. Flag and explain issues objectively and constructively, considering both technical and learner perspectives. Keep up to date with quality standards, accessibility guidelines (e.g. WCAG), and QA practices.

Cross-Functional Collaboration

Work closely with Learning Designers, Developers, and Project Managers throughout the production lifecycle. Participate in team stand-ups and retros to share progress, blockers, and learnings. Provide feedback to colleagues on quality, consistency, and learner impact.

Product Communications

Communicate clearly and professionally with internal stakeholders. Report defects and issues using appropriate tools (e.g. JIRA) and in line with QA protocols. Provide clarity on testing outcomes and support others in interpreting quality feedback.

Innovation & Growth

Suggest improvements to QA processes, tools, or standards. Contribute to internal resources (e.g. QA guides, consistency standards). Build knowledge of e-learning technologies, accessibility standards, and testing tools. Learn from feedback and coaching to improve your QA skills and judgement.

Who We Are Looking For

The Successful Candidate Will Demonstrate:

Education: You will hold a degree-level qualification or equivalent professional experience in a relevant field such as English, Communications, Education, or Media. Technical familiarity: You will have, or be willing to develop, familiarity with e-learning authoring tools (e.g. Adapt, Rise, Storyline) and awareness of accessibility standards (e.g. WCAG). Quality-focused experience: You will have experience completing structured, detail-oriented tasks such as proofreading, data entry, testing, or content review, gained through academic, voluntary, or professional settings. Communication skills: You will have excellent written and verbal communication skills, with the ability to express quality issues clearly, objectively, and professionally. Attention to detail: You will demonstrate a high level of accuracy, consistency, and adherence to quality standards in all work. Analytical mindset: You will have an analytical and curious approach, with the confidence to question and challenge design assumptions constructively. Collaboration and independence: You will be able to manage multiple projects and deadlines, working both independently and collaboratively as part of a team. Organization under pressure: You will remain calm, methodical, and organized under pressure, maintaining high-quality standards in fast-paced environments. Team contribution: You will demonstrate a positive, proactive attitude and contribute to shared goals and continuous improvement. Flexibility: You will be willing to travel occasionally for team collaboration or client-related activities, if required.

Working at Learning Pool

The Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers.



Learning Pool is a Platinum Investor in People, listed annually in the Sunday Times Best Companies to Work For and wins numerous industry awards for our work with clients including the Queen's Award for Enterprise (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards.





Closing date for receipt of applications is 5pm UK time on 10th November 2025.