Job Description

This new role sits within our J.P. Morgan Securities Services business, which delivers best-in-class custody, asset servicing and data solutions for our global clients.


You'll support the execution of the Digital Client Experience program for a broad array of integrated business solutions that span investment strategies, fund structures, asset types and geographies.


As the successful candidate, you'll create strategies, guidelines, presentations and documentation. This key role will be highly visible and require working horizontally across the J.P. Morgan businesses and daily interactions with the business, design, product development and technology communities.


You'll align with the Securities Services Experience Design team, which includes product, service, and user experience designers, plus user researchers.

Job responsibilities:

Develop and implement a comprehensive content strategy that aligns with the goals of the Digital Client Experience program and enhances the user experience on the B2B portal. Collaborate with cross-functional teams to ensure content consistency and relevance. Create, update, and maintain technical documentation, standards, and help guides to support users in navigating the platform effectively. Ensure all documentation is clear, concise, and accessible to a diverse audience. Analyze user feedback and behavior to identify opportunities for improving content and user experience. Work closely with UX/UI designers to integrate content that enhances usability and engagement. Establish and enforce content quality standards, ensuring all materials are accurate, up-to-date, and reflect the firm's brand voice and messaging. Conduct regular audits to maintain content integrity. Serve as a liaison among technical teams, marketing, and other stakeholders to ensure content meets business objectives and user needs. Facilitate workshops and training sessions to promote best practices in content creation and management.

Required qualifications, capabilities and skills:

Essential writing experience/understanding

Content Strategy Development.

Proven experience in developing and executing content strategies that align with business goals and enhance user engagement. Familiarity with content management systems and digital platforms is crucial.

Technical Writing:

Strong background in technical writing, with the ability to produce clear and concise documentation, standards, and help guides. Experience in creating content for complex technical products or services is highly valuable.

User Experience (UX) Design:

Understanding of UX principles and experience collaborating with UX/UI designers to create content that improves user experience. Ability to analyze user feedback and behavior to inform content decisions.

Standards Setting:

Experience in establishing and maintaining content standards and guidelines to ensure consistency, quality, and alignment with the firm's brand voice. Ability to conduct regular audits and updates to maintain content integrity.

Communication and Collaboration:

Excellent communication skills, with the ability to work effectively with technical teams, marketing, and other stakeholders. Experience in facilitating workshops or training sessions is a plus.

Senior Audience Engagement:

Experience working with senior audiences to hone messaging and ensure content resonates with executive-level stakeholders. Ability to tailor communication strategies to effectively address the needs and expectations of senior decision-makers.

2. Essential UX experience/ technical understanding

Strategic messaging and branding Digital user experience Understanding of technical concepts (e.g., design component functionality), and how to communicate them to a variety of audiences

Preferred qualifications, capabilities and skills :

Digital product design principles and systems B2B investment or financial services content * AP Stylebook