Job Description

We are looking for a forward thinking individual that hold a passion for bladder and bowel conditions that are highly motivated in treatment and management to join our enthusiastic North West Norfolk Team.
This position will mainly be working in the North and East side of Norfolk.
Job purpose
To assist in the delivery of high standards of continence care to patients within their own homes, care homes, the travelling community and in clinics, by following prescribed packages of care.
To provide a high standard of care to the patient whilst promoting continence, managing incontinence, and promoting their independence and respecting their privacy and that of their families.
Engage with mobile working
Engage with SystmOne Optimisation,
Engage with referral to discharge standard processes
Main duties of the job

• To provide high standard of care to the patient whilst promoting continence and managing incontinence, promoting their independence and respecting their privacy and that of their families.
• To work within the continence service carrying out assigned tasks involving direct/indirect care in support of a qualified nurse.
• To work alongside the integrated team to prevent unnecessary admission to hospital
• To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

About us
Find out more about working for our organisation here:
https://heyzine.com/flip-book/2565ae62eb.html
Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
Details
Date posted
02 January 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
24,937 to 26,598 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
839-7684480-RB
Job locations
Thorpe Health Centre
11 Williams Loke
Norwich
NR7 0AJ
Job description
Job responsibilities
1. Apply competency based treatment/care to patients with specific continence needs under the supervision of a qualified practitioner, following assessment and prescribed treatment/care plan.
2. Plan and prioritise own visits to delegated patients, as highlighted on the designated rota template.
3. Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis
4. Make basic judgements on patients response to prescribed treatment/care plans, and report findings to a qualified practitioner.
5. Liaise with other health care professionals as required.
6. Overcome barriers to understanding, e.g. patients with hearing or cognitive impairment.
7. Communicate with patients/carers by exchanging factual information, reassurance, tact and empathy.
8. Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.
9. Be responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately.
10. Contribute to the requisitioning of supplies and equipment through electronic ordering systems including stock checks for clinics, stores stock checks and checking expiry dates etc.
11. Work predominantly independently on specified tasks, with regular clinical support and supervision by a qualified practitioner.
12. Work with qualified practitioners with group work/clinics as required.
13. Demonstrate an awareness and understanding of consent, and gain consent, and gain consent as appropriate following organisational policies.
14. Share responsibility for maintaining store cupboards, pool cars, cleaning specialist equipment and general housekeeping tasks.
15. Engage with operational hub, sharing responsibility of indirect patient contact tasks, such as, answering phones, arranging appointments, processing referrals and inputting activity data.
16. Undertake health promotion/education as required, e.g. smoking cessation, falls etc.
17. Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.
18. Demonstrate basic IT and standard keyboard skills.
Job description
Job responsibilities
1. Apply competency based treatment/care to patients with specific continence needs under the supervision of a qualified practitioner, following assessment and prescribed treatment/care plan.
2. Plan and prioritise own visits to delegated patients, as highlighted on the designated rota template.
3. Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis
4. Make basic judgements on patients response to prescribed treatment/care plans, and report findings to a qualified practitioner.
5. Liaise with other health care professionals as required.
6. Overcome barriers to understanding, e.g. patients with hearing or cognitive impairment.
7. Communicate with patients/carers by exchanging factual information, reassurance, tact and empathy.
8. Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.
9. Be responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately.
10. Contribute to the requisitioning of supplies and equipment through electronic ordering systems including stock checks for clinics, stores stock checks and checking expiry dates etc.
11. Work predominantly independently on specified tasks, with regular clinical support and supervision by a qualified practitioner.
12. Work with qualified practitioners with group work/clinics as required.
13. Demonstrate an awareness and understanding of consent, and gain consent, and gain consent as appropriate following organisational policies.
14. Share responsibility for maintaining store cupboards, pool cars, cleaning specialist equipment and general housekeeping tasks.
15. Engage with operational hub, sharing responsibility of indirect patient contact tasks, such as, answering phones, arranging appointments, processing referrals and inputting activity data.
16. Undertake health promotion/education as required, e.g. smoking cessation, falls etc.
17. Will be exposed to bodily fluids, infected material, blood products on a daily basis, therefore must utilise universal precautions and adhere to infection control policies.
18. Demonstrate basic IT and standard keyboard skills.
Person Specification
Qualifications
Essential

• NVQ 2 in health and social care, or equivalent knowledge and experience
• 2 GCSE's Grade C or above in Maths and English or equivalent experience
• Experience of working with the general public

Desirable

• NVQ 3 in health and social care
• Experience of working within a care setting

Experience
Essential

• Good observational and reporting skills
• Good interpersonal skills
• Concentrate when undertaking patient care & inputting data/patient records
• Work flexibly to accommodate patient/service needs
• Demonstrate good IT and standard keyboard skills

Skills, Abilities and Knowledge
Essential

• Able to provide high standards of care and demonstrate base line knowledge in Continence Care.
• Good communication skills.
• Good interpersonal skill
• A team player
• Highly motivated
• Able to provide high standards of care.
• Tact & diplomacy. Empathy & sensitivity
• Ability to use own initiative
• Good observational & reporting skills.
• Ability to manage stressful situations
• Able to work Independently.

Personal Attributes / Behaviours
Essential

• Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults

Other
Essential

• Professional appearance
• Be able to: Kneel, bend & stoop, and work in cramped environments.
• Manoeuvre limbs of around 5-6kg
• Manoeuvre patients using handling aids
• Be reliable
• Must have a full UK driving license and have access to a vehicle
• Able to communicate effectively in written and verbal English Language

Desirable

• Manoeuvre patients using handling aids.

Personal and People Development
Essential

• Ability to manage stressful situations A team player

Communication
Essential

• Tact & diplomacy Empathy & sensitivity Ability to use own initiative

Person Specification
Qualifications
Essential

• NVQ 2 in health and social care, or equivalent knowledge and experience
• 2 GCSE's Grade C or above in Maths and English or equivalent experience
• Experience of working with the general public

Desirable

• NVQ 3 in health and social care
• Experience of working within a care setting

Experience
Essential

• Good observational and reporting skills
• Good interpersonal skills
• Concentrate when undertaking patient care & inputting data/patient records
• Work flexibly to accommodate patient/service needs
• Demonstrate good IT and standard keyboard skills

Skills, Abilities and Knowledge
Essential

• Able to provide high standards of care and demonstrate base line knowledge in Continence Care.
• Good communication skills.
• Good interpersonal skill
• A team player
• Highly motivated
• Able to provide high standards of care.
• Tact & diplomacy. Empathy & sensitivity
• Ability to use own initiative
• Good observational & reporting skills.
• Ability to manage stressful situations
• Able to work Independently.

Personal Attributes / Behaviours
Essential

• Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults

Other
Essential

• Professional appearance
• Be able to: Kneel, bend & stoop, and work in cramped environments.
• Manoeuvre limbs of around 5-6kg
• Manoeuvre patients using handling aids
• Be reliable
• Must have a full UK driving license and have access to a vehicle
• Able to communicate effectively in written and verbal English Language

Desirable

• Manoeuvre patients using handling aids.

Personal and People Development
Essential

• Ability to manage stressful situations A team player

Communication
Essential

• Tact & diplomacy Empathy & sensitivity Ability to use own initiative

Skills Required