Job Description

**Previous applicants need not apply **
Potential Interview Date - 11/03/2025
The post holder will provide clerical and administrative support to enable the Continuing Care team (Continuing Healthcare / Complex Care) to deliver an efficient and effective service, in accordance with the National Framework for NHS Continuing Healthcare and NHS-Funded Nursing Care October 2022 (Revised) and other relevant local and national guidance. This will involve working closely with all
members of the Continuing Care team as well as liaising on a daily basis with members of the public, including patients and their representatives and other professionals (including GPs, Local Authority colleagues and providers.
The post holder will work closely with the Continuing Care Management Team, and other members of the Continuing Care Management and Leadership Team to ensure smooth running of the service.
Please note that this position is to work 18.75 hours per week, these hours are flexible and for discussion however, there is a requirement to work on a Monday.
Main duties of the job
Assist with training, advice, and support on own area of responsibility
Resolve day-to-day problems independently, using own judgment and analysis of the situation to come to a decision where there are several options or solutions available
Ensure administrative resources are deployed as effectively as possible to meet the needs of the service and communicate any issues to senior management within the service
Provide regular updates to senior managers within the team as needed, support the function to deliver against agreed metrics, demonstrating improvement where needed
Assist with project work, co-ordinating and planning this work as well as contributing as and when required.
Maintain the quality and content of data held within information systems
Ensure that care packages are set up as appropriate and invoices paid within the agreed timescales
Deal with complex admin/funding issues within own area of work
Liaise with patients/representatives in relation to reimbursement monies owed
To maintain constructive relationships with a broad range of internal and external stakeholders
Arrange meetings using electronic diary systems
Type and word-process standard documents to a high degree of accuracy, identifying errors quickly and easily
To carry out day to day administrative duties as required. Observe and adhere to confidentiality policies at all times
About us
NHS West Yorkshire ICB works to improve population health and reduce inequalities, addressing diverse community needs. As part of the West Yorkshire Health and Care Partnership, we collaborate with local councils, health providers and community organisations.
We value diversity as a strength that enhances creativity and patient outcomes. Committed to fostering an inclusive and supportive workplace, we prioritise wellbeing and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristics.
We support Carers with a Carer friendly environment and a working Carer passport. As a Mindful Employer, we support employees and applicants with mental health conditions. As a Disability Confident Employer, we guarantee interviews for suitable applicants meeting the essential criteria. Please let us know of any required adjustments.
Lease cars are a benefit offered by the organisation subject to eligibility. Fleet Solutions provides these cars, and any Fleet cars will transfer (novate) through them. The organisation cannot transfer cars from other lease providers that Fleet Solutions will not novate with.
Note:This advert may close early due to high application volume, or be paused or withdrawn in line with our policies if an applicant at risk or on pay protection applies.
Date posted
20 February 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
xc2xa326,530 to xc2xa329,114 a year
Contract
Permanent
Working pattern
Part-time
Reference number
D9475-ICB-612B
Job locations
2nd Floor, Norwich Union House, Market Street
Huddersfield
West Yorkshire
HD1 2LR
Job description
Job responsibilities
See attached the job description which is not intended to be exhaustive. It describes the main duties and responsibilities of the post. It may be subject to change in accordance with developing organisational and service needs and wherever necessary, will follow appropriate consultation with the post holder. The post holder may be directed to complete other duties according to organisational requirements. These duties will
always be reasonable and commensurate with the skills of the post holder and level of the post. Job description
Job responsibilities
See attached the job description which is not intended to be exhaustive. It describes the main duties and responsibilities of the post. It may be subject to change in accordance with developing organisational and service needs and wherever necessary, will follow appropriate consultation with the post holder. The post holder may be directed to complete other duties according to organisational requirements. These duties will
always be reasonable and commensurate with the skills of the post holder and level of the post.
Person Specification
Experience
Essential

• Evidence of client facing experience (in an NHS setting or equivalent)
• Experience of secretarial and clerical systems

Desirable

• Experience of using Continuing Care information management systems

Additional Requirements
Essential

• Independently mobile to attend cross site meetings

Skills & behaviours
Essential

• Understanding of the public sector and NHS
• Demonstrate a working knowledge of a wide range of Microsoft Office products
• Demonstrate knowledge/experience of effective customer care
• Able to demonstrate an understanding of confidentiality and The General Data Protection Regulations
• Computer literate with an ability to use the required systems/office packages
• Has attention to detail, able to work accurately, identifying errors quickly and easily
• Has a planned and organised approach with an ability to prioritise their own workload in order to meet strict deadlines
• Excellent communication skills, verbal and written, with the ability to adjust their communication style and content to suit the audience
• Has good interpersonal skills
• Has a planned and organised approach with an ability to prioritise their own workload in order to meet strict deadlines
• Ability to work effectively as part of a team
• Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems
• Able to demonstrate excellent time management skills to prioritise own and staff workload within team resources on a daily basis
• Ability to work flexibly to meet the needs of the service and ensure a customer focused response

Qualifications
Essential

• Educated to GCSE standard, NVQ 3 level in relevant subject or an equivalent level of qualification or significant equivalent previous proven experience

Person Specification
Experience
Essential

• Evidence of client facing experience (in an NHS setting or equivalent)
• Experience of secretarial and clerical systems

Desirable

• Experience of using Continuing Care information management systems

Additional Requirements
Essential

• Independently mobile to attend cross site meetings

Skills & behaviours
Essential

• Understanding of the public sector and NHS
• Demonstrate a working knowledge of a wide range of Microsoft Office products
• Demonstrate knowledge/experience of effective customer care
• Able to demonstrate an understanding of confidentiality and The General Data Protection Regulations
• Computer literate with an ability to use the required systems/office packages
• Has attention to detail, able to work accurately, identifying errors quickly and easily
• Has a planned and organised approach with an ability to prioritise their own workload in order to meet strict deadlines
• Excellent communication skills, verbal and written, with the ability to adjust their communication style and content to suit the audience
• Has good interpersonal skills
• Has a planned and organised approach with an ability to prioritise their own workload in order to meet strict deadlines
• Ability to work effectively as part of a team
• Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems
• Able to demonstrate excellent time management skills to prioritise own and staff workload within team resources on a daily basis
• Ability to work flexibly to meet the needs of the service and ensure a customer focused response

Qualifications
Essential

• Educated to GCSE standard, NVQ 3 level in relevant subject or an equivalent level of qualification or significant equivalent previous proven experience