Job Description

DESCRIPTION
Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.
To continue to drive process excellence within our Last mile Delivery business, we are currently looking for a Station ACES Manager/Continuous Improvement Manager.
Clear and effective processes make sure every customer across the globe receives the speed, quality, and reliability they expect from Amazon. As a Station ACES Manager, you'll get involved in analysing the way we do things and working with colleagues in a number of teams to make our processes better. This role is an opportunity to help shape the future of Amazon, because even small changes can transform our business.
Key job responsibilities

• Analyse data and gather feedback from stakeholders to identify any inefficiencies in current operations
• Establish frameworks to ensure that the trade-offs between quality, speed, cost and other factors are optimised
• Share ideas on how processes can be improved
• Regular reviews of optimality, offering data-led solutions for changes that will see long-term improvements
• Ensure year-on-year, double-digit growth in the shipped volume

A day in the life
Every day, you'll focus on your strategic objectives - from improving efficiency to increasing reliability - and find creative ways to make these happen. You'll be part of a team driving major projects to standardise our processes and make improvements to our operations. That will involve being in regular contact with senior management and a wider group of stakeholders to define the project requirements and update them on status, risks and impacts. You'll also create communication plans to bring everyone up to speed with the new processes you implement.
As a Station ACES Manager, you'll be seen as the expert who can make big calls. The role involves spotting the problems, seeing the gaps and inefficiencies, and creating solutions. Deep diving into data will help you find those challenges and keep track of the effectiveness of your improvements. You'll also lead a few members of your own team and be involved with managing their daily tasks.
About the team
As part of Amazon Customer Excellence Systems (ACES) team, we work to continually improve the Amazon Logistics experience. We look after high-impact initiatives and help to develop, roll out and look after a range of logistics-focused projects. Recent examples include launching and expanding micro-mobility delivery (via e-cargo bike or on foot) across Europe and electric vehicle delivery. Using data-driven tools, we're able to see how we can make processes better and more efficient, or how we can reduce waste across the business.
Our team supports field operations to launch new programmes and technology-based solutions across Europe, helping them meet customer demand and drive customer-focused innovation. We're also responsible for raising the bar for our learning teams and making the onboarding experience for Associates, Delivery Partners and Managers as engaging as possible.
There are lots of different opportunities within the ACES team, so we welcome people with a broad range of skillsets. We work across a network of 200+ delivery stations to make sure everything from onboarding to delivery methods are as effective as possible. At its core, we work to make Amazon a safe, enjoyable place for our people and ensure on-time deliveries, always.
BASIC QUALIFICATIONS

• A degree in business, engineering, supply chain, transportation, mathematics, economics physics or another technical field
• At least two years of hands-on experience working in supply chain, transportation, project management or management consulting
• Able to show evidence of communication skills and management capabilities
• Track record of proven analytical thinking and decision-making
• Demonstrable experience in handling multiple ongoing projects effectively
• Advanced proficiency in Microsoft Excel

PREFERRED QUALIFICATIONS
These are nice-to-have qualities, but aren't essential to apply to the role:

• Track record of process improvement
• Experience in project or programme management
• Experience in analytical tool building
• Advanced knowledge of SQL
• Proficient in data visualisation tools such as Tableau, Power BI or QuickSight

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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