Job Description

Ready for a challenge?

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Then Just Eat Takeaway.com might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience.


Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

These are some of the key components to the position:

We are looking for a curious, results-driven, and proactive individual to join our Operations team. You'll be the catalyst for change, tasked with proactively hunting for, analyzing, and solving complex systemic problems to optimize processes across our rapidly growing delivery service.

This role requires someone who will partner with teams across the organization, with exposure to UK senior leadership. This is a hands-on role that directly impacts the continued rapid growth of the company by delivering measurable efficiency and quality gains.

What will you bring to the team?

Problem Identification & Quantification:

Proactively identify, scope, and quantify opportunities for operational improvement using rigorous business and data analysis.

Root Cause Analysis:

Deep dive into complex operational issues, using structured root cause analysis to design and implement sustainable, long-term solutions.

Cross-Functional Implementation:

Proactively champion continuous improvement initiatives, working cross-functionally with to manage their successful implementation.

Stakeholder Alignment & Influence:

Engage and influence stakeholders across all levels, from front-line teams to senior leadership, to gain buy-in for change and ensure strong alignment on improvement metrics.

Process Excellence:

Define, map, and redesign core operational processes to eliminate waste and non-value-add activity.

Can you deliver...

Can you deliver the next level of operational excellence? Here's what we're looking for:

Curiosity Mindset

: A self-starting, independent problem-solver who naturally sees the big picture, anticipates future operational needs, asks why and seeks to root cause problems, balancing thoughtful analysis and urgency to deliver results.

Bias for Action:

A strong orientation towards execution-testing, learning and acting quickly to deliver meaningful results

Change Leadership

: A proven track record of leading organizational change, transforming processes, and implementing improvement methodologies to drive lasting impact.

Data & Analysis:

Comfortable working with data to reach actionable insights, SQL experience desirable.

Influence & Collaboration:

Demonstrated ability to work cross-functionally and influence all levels to adopt new processes and change behaviors.

Adaptability:

Comfortable thriving in ambiguity and driving change across a constantly evolving, fast-paced environment.

At JET, this is how we play

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Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.


Being the best at what we do isn't just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.


At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers' loyalty, again and again.


Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we're building a customer-first culture which enables us to stay one step ahead of the competition.

Diversity, Inclusion & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.

Are you ready to join the team? Apply now!

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