Job Description

At Nexus, we embrace every challenge, using innovation and technology to transform complexity into opportunity. As the UK's leader in tech-enabled business mobility, we go the extra mile to deliver cutting-edge solutions that drive real impact. We're looking for problem solvers who thrive in fast-paced environments, are excited by change, and share our passion for delivering more than just results - because at Nexus, we lead by example, push boundaries, and succeed together.

Our tech-led approach is for businesses with higher volumes and complex requirements from a range of sectors, whatever the category.

At Nexus, we're always moving forward. As a responsible business, we grow, we innovate, and we relentlessly enhance our tech, so you never have to stop.

This attitude drives everything we do - for our customers, our people and our suppliers - and is grounded in the synergy of four core values.

Never stop evolving Never stop anticipating Never stop committing Never stop collaborating

About the role

The Continuous Improvement Manager will initiate, lead, manage, and contribute within projects that deliver optimised solutions across the business. This exciting and challenging role within the Continuous Improvement department requires strong collaboration with the department heads to deliver tangible benefits that support the attainment of strategic objectives. This will be achieved via a variety of activities including self-researched and self-generated initiatives as well as prescriptive projects.

One of the key requirements of this role is to systematically document business-wide workflows across all departments, to create a comprehensive knowledge hub of current processes. The continual and structured management of this area is also a vital objective. In addition, other areas of this role would be reviewing all aspects of work undertaken within Nexus and Managing Partner platforms to support opportunity identification and subsequent realisation. This role would involve leading various improvement initiatives across four key areas: people, processes, system configuration and change requests as well as the elements of new customer onboarding or the re-implementation of an existing customer.

What you'll do

Work with the Head of Continuous Improvement, the wider team, and departmental heads to identify, review and deliver efficiency improvements. Responsible for the creation, evolution, and continual management of a "Knowledge Hub" using document control protocols to support self-service and knowledge sharing, Conduct business-wide process reviews to identify, analyse, and improve formally documented "as is" processes. Analyse, review and improve existing processes to create "to be" documentation Create new documentation to create "to be" processes Use cross business collaboration to discuss, agree, and implement best practice processes, updating supporting documentation where required. Document processes and controls with the business owners Work with process owners to optimize processes and make sure the systems are configured correctly Identifying opportunities to streamline processes, reduce waste, and improve service delivery Systematically document business wide workflows across teams to create a comprehensive knowledge hub of current processes. Utilise lean methodologies to review existing processes, dependencies, and inefficiencies to support continuous improvement. Using data to analyse performance, identify trends and help implement changes that benefit colleagues and customers alike. Working cross-functionally with all teams, project managers, and operations leaders to deliver improvements Keeping our customers and partners in mind at all times, ensuring we deliver on our promises Support the department's drive for best practice and efficient working standards Manage initiatives / actions to deliver desired results whilst accurately monitoring progress and communicating with stakeholders throughout. Lead department engagement workstreams to drive continual improvement via across four key areas: people, processes, system configuration and change requests Utilised learned knowledge to suggest where data improvements can be made and deliver those improvements to best benefit the department Use a data driven approach to optimisation identification, delivery, and success reporting. Create, update, and distribute reporting to support and evidence progress against objectives. Work closely with all departments across the business where required to support with the deliverables of objectives and achievement Support the management of change request creation, accountable for documentation management and stakeholder management. Highlight any areas of risk and support with the implementation of preventative measures to mitigate future risk within operational transactional activity Support culture change and the methodology of continual improvement.

About you

Effective time management and the ability to meet deadlines Effective people and rapport building skills Analytical in nature and with a strong attention to detail Commercial awareness and an end-to-end strategic/holistic approach Excellent communicators across all levels Ability to self-manage, be self-motivated and act on own initiative. Proactive, can do and positive attitude Ability to work individually and collectively with large stakeholder groups Ability to lead, collaborate and participate in meetings and engage with stakeholders A desire to develop, learn and grow taking ownership of their continual development

Desirable Experience

Proven track record in process identification, documentation, management and control o Proven track record in deployment of best practice processes Strong analytical skills and a passion for turning data into action Demonstratable experience in using with Microsoft Office packages, in particular Excel Demonstrable experience in process creation, documentation, and management. Demonstrable experience of analysing processes with a continuous improvement focus Ability to demonstrate previous experience in time management and working to deadlines o Previous examples of innovation and solution generation success o Strong communicator Be a strong collaborator Experience in leading / participating in improvement workshops, influencing and driving change A strong knowledge of IRIS systems across all areas of the system Rental experience, ideally in the B2B market
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age

Please note, this role will be sourced by internal teams and does not require agency support.

Job Type: Full-time

Pay: 40,000.00-50,000.00 per year

Work Location: Hybrid remote in Pudsey LS28 6AA