Job Description

Is your passion identifying the inefficiencies in a process and working out how you can make it better? Do you have the skills to influence a warehouse management team that there are benefits to CI and CI processes? If so, we have a really exciting role for you.
GXO are seeking a dynamic and results-driven Continuous Improvement Manager to lead and embed a culture of operational excellence across our M&S site in Stoke. This role is pivotal in identifying opportunities for process optimisation, driving strategic initiatives, and fostering a mindset of continuous improvement at all levels.
The role is being offered on a full-time, permanent basis. You will work Monday to Friday, office hours, although some flexibility is required to work with all shifts across the operation - this is logistics after all!
Pay, benefits and more:
You'll be paid a salary of up to 50,000 per annum, you'll also receive 25 days annual leave (plus bank holidays), as well as the option to buy additional days so you can enjoy a positive work-life balance. Your benefits package includes a company sponsored pension scheme, private medical and dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more. You'll also have access to our GXO University which provides you with the opportunity to learn new skills and gain qualifications at a pace that you're comfortable with.
What you'll do on a typical day:

• Identify & facilitate process and system improvement projects, training and workshops to drive cultural change, improve efficiencies, reduce cost, increase customer satisfaction and deliver the CI cost saving target
• Communicate progress updates utilising appropriate communication methods, ensuring relevant information is shared across the site at all levels
• Work with the finance manager to agree baseline, assumptions, improvement methodology, trial results and embed results once approval received
• Calculate and track all improvements demonstrating impact on productivity rate, cost benefit etc
• Create and maintain a positive team culture, by actively encouraging involvement from all to improve employee engagement

What you need to succeed at GXO:

• Proven experience in a continuous improvement or operational excellence role within a warehouse environment
• Strong knowledge of Lean, Six Sigma, Kaizen, or similar methodologies
• Excellent stakeholder engagement and communication skills
• Analytical mindset with a passion for problem-solving and data-driven decision-making
• Ability to lead change and influence at all levels of the organisation

We engineer faster, smarter, leaner supply chains. #LI-LB2
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement

Skills Required