Job Description

Vacancy Salary

9,749.60

Vacancy Location

Glasgow Head Office

This is a , permanent vacancy that will close in a month at 23:59 BST

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The Vacancy

Job Function

To act as the first point of contact, handling inbound and outbound telephone calls & electronic communication from customers and suppliers in relation to refrigeration issues. To liaise with operations colleagues, external contractors, suppliers and the customer to ensure the effective allocation of jobs to ensure completion within agreed timescales. Ensure the accurate recording of information on bespoke IT systems, the management of associated documentation, quotes and invoices in line with Company procedures and key performance indicators. Ensure compliance with associated statutory regulations.

Principle Accountabilities

Representing the company in a professional and competent manner at all times and develop strong working relationships with colleagues and clients. Process inbound reactive refrigeration calls relating to Co-op account following up with appropriate outbound calls to field engineers, suppliers and contractors. Log information accurately on the bespoke database completing all relevant fields throughout each call/e-mail. Efficiently record and report on the contractual KPI's including parts, gas usage etc. Ensure that appropriate escalation procedures are followed with particular regard to Health and Safety related incidents Schedule field engineers to priority jobs and schedule contractual priorities via the appropriate field engineers. Monitor response times of field engineers and contractors to ensure job completion within agreed timescales. Continuously monitor Engineer activity to maximise efficiency. Communicate fluently and confidently with CBES Ltd colleagues, customers and Management without supervision Ensure effective written and verbal communication of all critical operational issues where required. Work as part of a team to deliver excellent service to the Customer Accurately process invoices and purchase orders Organise and prioritise work to maximise efficiency and achieve deadlines.. Comply with any other reasonable management instruction.

Key Performance Indicators

Management of outstanding jobs Accuracy of parts and gas usage reporting Efficiency of field Engineer scheduling

The Company

At City Building Engineering Services we firmly believe in a collaborative approach to doing business. By working together with our clients we find and deliver constructive solutions to their particular needs and requirements in a cost effective and efficient way.


Our teams of dedicated professionals are passionate about what they do. This has allowed our client base to steadily grow, whilst maintaining a high percentage of repeat business.


Throughout our six regional offices we operate nationally with a comprehensive in-house resource allowing the delivery of all aspects of a construction and engineering project from procurement and design through to project management, installation and maintenance.


We pride ourselves in being ahead of the curve in regards to innovations, particularly in regards to energy saving, where we have planned, designed and installed many cost and energy savings initiatives. CBES is a subsidiary of the

City Facilities Management Group

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Our Benefits

Pension Scheme

Retail Discounts

Cycle to Work Scheme