Job Description

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About The Role

Group Commercial Services are recruiting for a

Contract and Operations Manager

on a full time permanent basis.



This dynamic and multifaceted role oversees both the daily operations and long-term planning of the National Learning Centre (NLC). It includes managing supplier contracts and fostering partnerships within Retailer Learning Services.



The ideal candidate will streamline processes, lead strategic and operational on-site facility projects, partner with suppliers, and uphold exceptional safety and quality standards within the facility. Strong leadership, problem-solving and organisational abilities are essential for driving site performance and achieving operational objectives.

What you could be doing:

Overseeing effective and efficient operations of the National Learning Centre. Leading daily site operation to facilitate the successful delivery of learning and development courses to network delegates. Managing effective supplier relationships across both internal and external stakeholder groups, fostering a positive working environment whilst maintaining compliance with health, safety and environmental regulations. Addressing and resolving operational issues promptly, demonstrating responsiveness and proactive problem-solving to mitigate challenges as they arise, liaising with appropriate teams within Volkswagen Group where appropriate. Managing project budgets and resource allocation, while monitoring and improving supplier processes, workflows, and overall operational efficiency to identify LEAN opportunities. Leading the implementation of contractual changes, including tender processes, ensuring alignment with best practices and internal Procurement, IT & Finance requirements.

Skills & experience you can bring to the role:

Experience in operations management or a role of a similar nature. Excellent communication, interpersonal and influencing skills. Demonstrable experience managing and engaging a variety of stakeholders. Ability to work under pressure and meet tight deadlines. Adaptability and flexibility in approach to varying situations. Experience managing and delivering long-term projects.

What can we offer you?

Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, 27 days holiday plus bank holidays, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.

Group Commercial Services

Group Commercial Services (GCS) is the engine that keeps our brands running. They are an internal business unit that sits at the heart of the Volkswagen Group. Built up of a core team of over 100 experts, they are a source of strategic advantage for the group. Delivering powerful, practical results is in their nature so that every day we win, retain and delight our customers. It's that simple.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.
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About Us

We're driven by difference. With six big brands under one roof - each with its own history, designs and innovations - we've created some of the world's most iconic vehicles, from luxury sports cars to family camper vans. Here, you'll discover opportunities, explore ideas and tackle challenges that you won't find anywhere else.



It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.



There's never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we're actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.