Job Description

Contract Compliance Manager

Contract: Healthcare

Location: Orpington, BR6 8ND

Hours of work: 40

Contract Type: Permanent

We are seeking a Contract Compliance Manager (PFI) to provide senior leadership for commercial compliance, contract governance, and financial performance under a long-term PFI agreement within ISS Healthcare.


The successful candidate will serve as the primary interface for commercial compliance, ensuring all facilities management services meet contractual, financial, and reporting requirements while embedding robust controls and driving continuous improvement.

This is a commercially-focused role requiring strong expertise in PFI contract management, financial oversight, risk mitigation, and strategic stakeholder engagement.


The Contract Compliance Manager will be pivotal in maintaining compliance, supporting audits, and ensuring transparency and accountability in all commercial aspects of the PFI contract.

Key Responsibilities

Lead commercial compliance across the PFI contract, interpreting complex terms into practical solutions. Own and manage the Unitary Charge Pack, validating financial deductions, service credits, and KPIs. Monitor contract risks proactively, resolving issues with Trust, SPV, and internal stakeholders. Manage and reconcile monthly financial performance, including invoicing, deductions, and unitary charges. Collaborate with Commercial and Finance teams to ensure accurate forecasting, reporting, and audit readiness. Track and report service variations, commercial opportunities, and financial impacts. Drive accurate and timely performance and compliance reporting across weekly, monthly, and quarterly schedules. Utilise CAFM systems to automate monitoring and validate compliance. Act as key liaison for Trust and SPV stakeholders, leading performance review meetings and dispute resolution. Ensure readiness for audits and embed best practices in governance, reporting, and lifecycle management.

Professional and Personal Competencies/Qualifications

Extensive experience managing PFI or performance-based commercial contracts, preferably in Soft FM or healthcare. Strong financial acumen and experience with PPA/PFI payment mechanisms. Proficient in CAFM systems, Excel, and commercial reporting tools. Skilled in contract interpretation, SLA management, and legal/commercial dispute resolution. Experienced in stakeholder engagement, negotiations, and working closely with legal teams. Solid understanding of commercial contract clauses, governance, and regulatory compliance. Excellent analytical, communication, and problem-solving skills. Ability to manage multiple priorities in a fast-paced, complex environment.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.


Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.


We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace


ISS is proud to be a diverse and inclusive employer.


ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.


We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.


Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.


If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com


If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace


To find out more about what we do - https://www.uk.issworld.com/


Work Location: In person