Job Description

The Contract Management Officer is required to work with other team members, finance, performance, clinicians, partner Trust's and commissioners to support them in effective management of commissioned or contractedservices.
You will have direct interaction with providers, ICB / ICS officers, and stakeholders.
Main duties of the job
The purpose is to:Provide a coordinating role across a variety of projects for the Trust Contracting Team;
Work flexibly across a broad range of projects and work streams ensuring that project plans are in place, regularly reviewed and updated and that key actions and work is progressed, either individually or by the relevant team member;
Take responsibility, working with other team members, for an agreed portfolio of contracts and work programmes;
The post-holder will take responsibility for ensuring that all work associated with commissioned contract is undertaken and prioritised. This will require the tracking of variations, Service Development and Improvement
Plans and responding to or escalating queries regarding contracts;Work with other team members responsible for supporting the drafting of reports to the Trust and ICB / ICS detailing performance against contracts and achievement of key contractual standards;
Draft and present NHS Contracts and Service Level Agreements as directed by the Contracts Manager, Senior Contracts Manager or Deputy Director of Finance and Head of Contracting Working closely with the services impacted or affected;
Track key dates associated with Contracts and service level agreements to ensure that the trust remains compliant with review and renewal dates;
Draft Contract and Service Variations as necessary and as directed;
Track and maintain a log of all Contract and Service variations that are received by the team;
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Details
Date posted
16 January 2026
Pay scheme
Agenda for change
Band
Band 6
Salary
38,682 to 46,580 a year per annum
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
179-7685008-P
Job locations
Quince House, West Suffolk Hospital
Hardwick Lane
Bury St Edmunds
IP33 2QZ
Job description
Job responsibilities
Please see the full job description and person specification attached for more details on the job role. Job description
Job responsibilities
Please see the full job description and person specification attached for more details on the job role.
Person Specification
Education & Qualification
Essential

• Degree in a relevant discipline OR knowledge of working in a complex multi contracting environment.
• NVQ level 4 / Diploma / Higher National Certificate OR equivalent experience.

Desirable

• Demonstrable transferable skills or experience.
• Continuing Professional Development in a contract related discipline.
• Understanding of Project Management.
• UK Government Commercial Function - Foundation Level Contract Management Training or equivalent

Experience & Knowledge
Essential

• Demonstrable experience of an office environment through placement, voluntary work or previous experience
• Experience of working effectively within a team.
• Experience of working to and achieving tight deadlines.

Desirable

• Contribute to the development and implementation of complex Performance Management information and reporting systems
• Experience of changing processes and maximising benefits of IT systems.

Personal Qualities
Essential

• Committed to continuing personal development
• Team player and have personal initiative and drive.
• Commitment to equality, diversity and an inclusive workplace.
• Aware of the wellbeing of others.
• Flexible approach to working hours and duties.
• Willing to speak up.
• Commitment to open and transparent governance and standards.

Desirable

• A communicator with all levels of responsibility within the organisation.
• Reflective thinker.
• Examples of self -development
• Curiosity to research unfamiliar subjects and present findings of that research.

Skills & Abilities
Essential

• Able to influence and bring about change through understanding the contractual approach and bringing people together.
• Recognise and/or practice the skills that help bring all parts of the Team together by sharing knowledge and helping one another.
• A desire to work as part of a Team.
• Ability to prioritise effectively and communicate those priorities.
• Experience of working to and achieving tight deadlines.
• Intermediate skill with IT systems and ability to use Outlook, Word (minute taking and simple report writing), Excel (simple formula and worksheet creation), PowerPoint (simple presentation prep) and financial systems when required or trained.
• Ability to write and communicate effectively
• Ability to extract key points from complex information
• Ability to understand, analyse and summarise intermediate financial or performance information
• Ability to concentrate on documents to understand the meaning of them as they are presented for signature.

Desirable

• Understanding the NHS or a large complex organisation where there can be multiple dependent activities or associated projects is useful.
• Analytical skills.
• Innovative thinking concerning why we do things and asking whether it can be changed.
• An understanding of contract and service level agreement development and the legal framework.
• An understanding of the relationship between procurement and contracts in terms of interface and impacts of one on the other.
• An understanding of an understanding of Leases, Licences, Service Level Agreements as an impact on contractual arrangements and Estate management.
• An understanding of risk management in respect of contracts and project management.
• An understanding of awareness of a methodology like PRojects In Controlled Environments (PRINCE2) with a willingness to learn project management skills.

Person Specification
Education & Qualification
Essential

• Degree in a relevant discipline OR knowledge of working in a complex multi contracting environment.
• NVQ level 4 / Diploma / Higher National Certificate OR equivalent experience.

Desirable

• Demonstrable transferable skills or experience.
• Continuing Professional Development in a contract related discipline.
• Understanding of Project Management.
• UK Government Commercial Function - Foundation Level Contract Management Training or equivalent

Experience & Knowledge
Essential

• Demonstrable experience of an office environment through placement, voluntary work or previous experience
• Experience of working effectively within a team.
• Experience of working to and achieving tight deadlines.

Desirable

• Contribute to the development and implementation of complex Performance Management information and reporting systems
• Experience of changing processes and maximising benefits of IT systems.

Personal Qualities
Essential

• Committed to continuing personal development
• Team player and have personal initiative and drive.
• Commitment to equality, diversity and an inclusive workplace.
• Aware of the wellbeing of others.
• Flexible approach to working hours and duties.
• Willing to speak up.
• Commitment to open and transparent governance and standards.

Desirable

• A communicator with all levels of responsibility within the organisation.
• Reflective thinker.
• Examples of self -development
• Curiosity to research unfamiliar subjects and present findings of that research.

Skills & Abilities
Essential

• Able to influence and bring about change through understanding the contractual approach and bringing people together.
• Recognise and/or practice the skills that help bring all parts of the Team together by sharing knowledge and helping one another.
• A desire to work as part of a Team.
• Ability to prioritise effectively and communicate those priorities.
• Experience of working to and achieving tight deadlines.
• Intermediate skill with IT systems and ability to use Outlook, Word (minute taking and simple report writing), Excel (simple formula and worksheet creation), PowerPoint (simple presentation prep) and financial systems when required or trained.
• Ability to write and communicate effectively
• Ability to extract key points from complex information
• Ability to understand, analyse and summarise intermediate financial or performance information
• Ability to concentrate on documents to understand the meaning of them as they are presented for signature.

Desirable

• Understanding the NHS or a large complex organisation where there can be multiple dependent activities or associated projects is useful.
• Analytical skills.
• Innovative thinking concerning why we do things and asking whether it can be changed.
• An understanding of contract and service level agreement development and the legal framework.
• An understanding of the relationship between procurement and contracts in terms of interface and impacts of one on the other.
• An understanding of an understanding of Leases, Licences, Service Level Agreements as an impact on contractual arrangements and Estate management.
• An understanding of risk management in respect of contracts and project management.
• An understanding of awareness of a methodology like PRojects In Controlled Environments (PRINCE2) with a willingness to learn project management skills.

Skills Required