Job Description

Grade: RCS I
Contract Type: Permanent (Full-Time)
Location: Coventry - CV2 2TA
Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.
We're now looking for a Contract Manager in Coventry to take the lead in delivering exceptional customer-focused supply chain solutions. You'll own operational performance, drive continuous improvement, and spearhead new start-up projects--all while building strong partnerships that shape the future of logistics. If you thrive on challenge, innovation, and making an impact, this is your opportunity to lead from the front.
?A TYPICAL DAY MAY INVOLVE

• Start-Up & Project Oversight: Kick off the day by reviewing progress on new site launches or strategic projects, ensuring timelines, resources, and customer expectations are aligned.
• Customer Engagement: Host or prepare for customer meetings to discuss performance, explore growth opportunities, and present data-driven recommendations for supply chain improvements.
• Operational Performance Review: Analyse daily KPIs and operational dashboards with your leadership team, addressing any deviations and implementing corrective actions.
• Resource & Planning Alignment: Collaborate with operations management team to adjust resource plans based on volume forecasts, seasonal peaks, and customer requirements.
• Continuous Improvement & Team Development: Lead Gemba walks, confirm standards, and coach team members on process improvements while fostering a culture of safety, engagement, and customer-centricity.

?THIS ROLE WOULD SUIT PEOPLE WHO

• Thrive in Start-Up & Project Environments: You enjoy leading new site launches, managing go-live projects, and creating operational structures from the ground up.
• Bring Commercial Acumen & Customer Focus: You're commercially driven, understand how to make operations profitable (e.g., cost per square foot), and can partner with Business Development on bids, tenders, and growth opportunities.
• Excel at Change Management: You're comfortable navigating complex transitions, introducing new processes, and aligning multiple stakeholders across different customer accounts.
• Have a Strong Operational Background: Experience in warehousing, e-commerce, and ideally automation gives you the edge to deliver innovative, efficient solutions.
• Build Strategic Relationships: You've worked with multiple customers, understand their evolving needs, and can translate insights into tailored solutions that strengthen partnerships and drive long-term success.

?WHY JOIN US?

• Company Car or Car Allowance
• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more:

?WHO WE ARE
?We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
?BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 1st December. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
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Skills Required