Job Description

Duties and Responsibilities:

We require a detail-oriented and commercially savvy Contract Manager to support our sales/commercial team in drafting, reviewing, and negotiating customer contracts. This role is critical in ensuring that our agreements are legally sound, commercially viable, and aligned with internal policies and customer expectations.

To draft, review, and negotiate a wide range of customer-facing agreements including SaaS contracts, service level agreements (SLAs), data protection addenda (DPAs), licensing terms and variation letters. To collaborate with sales, legal, finance, and product teams to align contract terms with business goals and risk appetite. Contribute to the development of a formalised contract playbook. Maintain and update contract templates, clause libraries, and fallback positions. Support the contract lifecycle process from initiation through execution, renewal, and termination. Track contract status, approvals, renewals, break clauses, special conditions and obligations using contract management tools (likely to be Salesforce CRM). Provide guidance to internal stakeholders on contractual risks, obligations, and negotiation strategies. Ensure compliance with relevant regulations (e.g., GDPR, NHS frameworks) and internal policies. Participate in regular review meetings with client-side Contract Managers to assess performance and compliance. Act as primary point of contact for contract-related queries from internal teams and external clients. Support onboarding and handover documentation for operational teams. Identify opportunities to streamline contract processes and reduce risk exposure. To support the completion of Supplier Due Diligence Questionnaires or DPIA's from our Customers. To develop and maintain a basic working understanding of our own products, services, new features and modules, to support the contracting process. To keep up to date with professional sector news and regulations. To maintain the professional image of the company. Any other such duties that may be reasonably required

Essential skills

Ideally a Legal qualification (LLB, LPC, or equivalent professional qualification in Business, Contract Management or Procurement), or recent experience in contract management, legal operations, or commercial support--ideally within a software or technology company. Strong negotiation and drafting capabilities--proficiency in drafting, reviewing, and managing contracts is crucial for mitigating risks and ensuring compliance. Risk management--Identifying potential risks in the contract process and developing strategies to mitigate them An understanding of SaaS business models, data protection, and IP licensing. An excellent command of the English language, both written and verbal with a keen eye for detail, with a GCSE pass at grade B/6 or above. Good numeracy skills, with a GCSE pass at grade B/6 or above. A thorough working knowledge of Microsoft Office (Word, PowerPoint, Excel). Excellent organisational skills with the ability to work well under pressure and to deadlines. Possesses a confident and friendly attitude with a calm, unflustered demeanour and a can do attitude. Excellent telephone manner and the ability to communicate with all levels of seniority. Ability to prioritise own workload and respond to the changing needs of the business. o The ability to use initiative and to be able to work both alone and as part of a team.

Desirable skills

Knowledge of Salesforce CRM Familiarity with NHS Terms and Government Framework Contracts. Understanding of industry quality and information security standards & regulations i.e ISO9001, ISO27001, Cyber Essentials Scheme, UK/EU GDPR.

Why you should pick us

:

Dedicated PDP time: We give you dedicated time to be spent on your personal development each week. We'll help grow your knowledge: We have a dedicated internal Learning and Development department to help upskill you throughout your career with us. Everyone needs a break sometimes: We give 22 days' annual leave, plus bank holidays (increasing with service). To help you celebrate: We provide an extra day off for your Birthday. Make a difference: Enjoy an extra day off annually to dedicate to volunteering and giving back to the community. Team building is important: We have a departmental outings budget so everyone can get to know each other outside of work. We also have regular companywide events. New starter WFH allowance: Outside of your technical equipment, which we of course provide, we also give 100 Work from Home Allowance to go toward anything else. Thinking of the future: We have Pension & Private Healthcare Insurance schemes. Drive green: Take advantage of our electric car leasing scheme via salary sacrifice.

Employment is subject to:

Successful completion of DBS check with annual renewal Proof of eligibility to work in the UK
Job Types: Full-time, Permanent

Pay: 38,500.00-50,000.00 per year

Benefits:

Casual dress Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme On-site parking Private dental insurance Private medical insurance Sick pay Work from home
Ability to commute/relocate:

Lincolnshire LN6 3QN: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Lincolnshire LN6 3QN