Job Description

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Position Summary

Logistics done differently.

Is operating effectively in a transport environment one of your strengths? Is coordinating operations and customers along with adhering and creating KPIs a day-to-day occurrence for you? Do you find building strong and sustainable relationships with customers and stakeholders a strength? If so, we are looking for a

Customer Contract Manager

to join us and manage our new contract with Joseph Joseph on a

day shift, 8:00am - 4:30pm

to be based out of our Rugby site.

Pay, benefits and more:

We're looking to offer a

salary of up to 38,000 per annum

. We offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You'll have access to a variety of high street discounts, cycle to work scheme, a workplace pension and many other perks.

What you'll do on a typical day:

Support and manage the relationship with key customer account and site operations team. Reporting KPI's to the customer & site stakeholders. Present the data over to the customers in weekly, monthly & quarterly reviews - warehouse, transport, inventory. You will need to continually control cost to ensure the site operationally meets or exceeds budget targets and look to continuously improve wherever necessary. Actively motivate, manage and maintain relationships with regional sites supporting the customer operation. Proactively promote a health & safety culture, leading by example to help drive initiatives that will maintain and improve our culture of safety across the site. Help the operation to achieve contractual KPI's and drive continuous improvement. Be the first point of contact for customer & operational escalations.

What you need to succeed at XPO:

Essential:

Strong stakeholder management and effective communication.

Essential:

Previous experience of working within a 3PL transport operation managing a large customer.

Essential:

Experience with managing KPI's and ensuring the operation adhere to these.

Essential:

Keen to drive continuous improvement throughout the operation.

Essential:

Experience in being the first point of contact - managing customer and operational escalations.

Essential:

The ability and confidence to present KPI performance to customers in weekly, monthly & quarterly reviews

We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesn't precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don't hesitate to let us know.