Job Description

At Maintel we're focused on delivering outcomes - not technology. We partner with some of the world's leading technology companies and wrap around the skills and services from our professional and managed services teams, to help our customers achieve their goals.

We are a fun, dynamic company with a team of over 400 people who are passionate about what we do - providing cloud communications and managed services solutions.

We are looking for like-minded people who share our enthusiasm and want to be part of an innovative, fast-paced environment.

About the role

As a Contracts Manager, you will be managing an allocation of our supported customers, leading renewal activity - quoting, renewal process and invoicing, contract update, cease with the aim to defend, protect, migrate and grow the MS base number whilst maintaining high customer perception of Maintel and satisfaction in line with Maintel agreed targets. You will be building an excellent customer relationship (internal and external) through regular communications, analysing data, ensuring on time renewal activity, minimising margin degradation/maximise margin opportunity and mitigate loss making activity.

What will you do?

Generate Renewal quotation between 60 and 90 days in advance of renewal date. Proactive identification and management of up-and-coming renewals. Understand customer renewal requirements (inventory, additions/ceases, SLA) in order to generate accurate renewal quotations first time. Liaise with Supplier Managers to ensure accurate 3rd party costs and supported inventory inclusion. Overall review and validation of renewal costs and sell against previous year factoring any additions with the aim to reduce multiple contract end dates. Guarantee business margins are upheld to avoid margin erosion. Management and completion of all renewal activity and billing including monthly and ad hoc renewal invoicing, contract extension, uplift, cleanse, invoice/credits & contract confirmation. Service and Contract changes and amendments. Management of all support ceases ensuring the seamless exit transition of the customer/contract. Ownership and accountability to minimise overdue renewals and minimise the risk of contract loss - sustaining and growing the MS support revenue number where possible and minimising cost exposure. Renewal contract review to include contract profitability assessment, EOS/EOL equipment identification and notification.

Maintaining regular customer welfare engagement to include:

Proactive Renewal communication / awareness Contract updates/queries and negotiations Collaborate closely with all departments to support renewal, expansion and identified risk-based opportunities. Provide insights to your customers to maximise use of Maintel products and services portfolio and drive portfolio adoption.

Operational Responsibilities

Ensure on time renewal of support contracts, minimising overdue renewals. Protecting and growing the recurring revenue customer base and number, minimising margin erosion. Supporting the development and execution of the business process and strategy. Enabling accurate recurring revenue forecasting through proactive renewal awareness/understanding to aid decision making and Management reporting. Contribute to customer satisfaction.

What are we looking for?

Competencies

Creative, Flexible, and reliable approach and attitude to work. Is customer oriented, eager to learn, dynamic, motivated, committed, and service-minded team player who can work independently or as part of a team in a pressured environment. Demonstrate effective and timely decision making. Ability to interrogate and validate data from several sources, extracting key and critical information to achieve end goal Meticulous eye and attention to detail and accurate.

Experience

Candidates to have previous experience in Contracts, Projects and/or Customer Service role. Be able to demonstrate working under pressure to meet deadlines. Minimum 3 years' experience of Customer Service or Contract Management. Maintel product portfolio knowledge. P&L Understanding. Demonstrate a courteous professional manner and strong communication skills at all times to both internal and external customers and suppliers. Hard working personality, dynamic and agile attitude. Self-motivated, responsible, and accountable. Good working knowledge of Microsoft Office Tools including Excel. Good working knowledge of Autotask - desirable.

Equal Opportunities

Within Maintel we're proud of the talent and diversity within our teams and committed to creating equality of opportunity for all employees and applicants alike.

We are all unique in ways you can and cannot see, and we aim to attract, develop and nurture talent to continue to make Maintel a great place to work.

We have fully embraced hybrid working and this has been implemented across all of our office locations. Our offices are fully accessible, and we also offer agile working opportunities in many of our roles.

Maintel do not accept unsolicited CVs. Any unsolicited CVs sent by your company to us - that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy - will be considered by us to be a "free gift", leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate's services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate's details also be submitted by any other party.

Job Types: Full-time, Permanent

Benefits:

Additional leave Company pension Cycle to work scheme Life insurance Referral programme Sick pay Work from home
Work Location: Remote