Job Description

Vacancy Type

Permanent/Full Time

Location

Home Based with travel as necessary

Job Summary

To lead the strategic delivery of Maintel's contract renewal operations across an assigned customer base, ensuring commercial optimisation, operational efficiency, and excellent customer experience. This role is responsible for leading a team of Contract Renewal Managers and acting as the senior escalation point and subject matter expert across complex contract types including cloud, data, support services, calls and lines. The Contract Renewal Lead will bring deep knowledge of contracts/ framework agreements i.e. CCS, billing systems, pricing structures and commercial acumen to aid in highlighting upsell/crossell/migration opportunities to drive profitability, mitigate risk, and support sustainable revenue growth. The role requires a high degree of cross-functional leadership, and strategic insight into contract lifecycle management.

Hours per week

37.5

About Us

Solid solutions for a dynamic world

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About us

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Maintel is a communications managed services provider. We empower our clients across the public and private sector to deliver mission critical services and achieve their workplace, service and customer experience goals.


We consult on the design, deploy and manage network infrastructures, platforms and software, including our own, that keep ongoing operations running smoothly and dependably, protecting business as usual, at the same time being flexible enough to adapt.


When customer, employee, the general public and regulatory expectations are ever-changing, choose Maintel. We provide progressive, solid solutions that help you succeed in a demanding, dynamic world.

A brief history

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Maintel, founded in 1991 by Tim Mason and Angus McCaffery, started as a small operation providing telephone maintenance contracts.


Over the years, we have grown into a major player in communications technology, achieving significant milestones such as floating on the London Stock Exchange in 2004 and completing numerous strategic acquisitions.


These acquisitions, including Azzurri Communications and Intrinsic Technology, expanded our expertise in unified communications, cloud, and networking.


Today, Maintel continues to transform businesses with cutting-edge solutions like Cloud Contact Centres, Security & Connectivity and Unified Communications, positioning us as a leader in the digital-first era.

Purpose

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Why we exist

Using technology to create customer experiences, services and workplaces that inspire and empower people.

Vision

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Where we want to be

To be the first-choice technology services partner of ambitious brands and public services, chosen because of our dependable enablement of their vision and operations.

Mission

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How we will achieve our vision:

We become trusted insiders within our clients' organisations. An embedded partner working in close collaboration to deliver their workplace, service and customer experience strategies.


We consult on the design, deploy and manage solid technology solutions - mission critical infrastructure, platforms and applications that ensure our clients businesses run efficiently and securely, achieving their ambitions, while always being ready to adapt.

Benefits

Your Benefits

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Standard Benefits

25 days holiday, rising to 28 days, plus bank holidays Company pension scheme Life assurance Enhanced sick pay Health care cash plan Private medical scheme (self and family)
Income protection scheme Employee assistance line Discounts and cashback on shopping Discounted YorkTest home kits Free car parking (Blackburn site)

Flex Benefits

Holiday trading Critical illness cover ULEV car leasing scheme Cycle to work scheme Gym membership Car breakdown cover Will writing service

Compensation

Annual salary review Bonus and commission arrangements
Car allowances
Recruitment referral scheme Various recognition schemes (e.g. long service awards)

Role Dependent

Working Environment

Modern offices with collaboration/meeting spaces Agile/remote working Technology to support agile/remote working Free tea, coffee, juices and snacks at offices

Development

Supported study Apprentice schemes Levy funded learning opportunities Individual development plans

Skills

Strong leadership with the ability to build high-performing teams.


Deep understanding of contract lifecycle, products and vendors and commercial models including cloud/data/support / calls & lines.


Strong analytical and decision-making skills; able to interpret commercial and operational data


Excellent stakeholder management across Sales, Finance, Operations, and external suppliers


Excellent attention to detail, particularly in data validation and commercial accuracy


Advanced Excel/data manipulation and CRM/contract tools (e.g. Salesforce, AKJ, Autotask)


Strong communication skills (written and verbal) with confidence to lead conversations with senior stakeholders