Job Description

Description

We are seeking a detail-oriented and customer-focused professional to support our customer contract renewal process. This role sits within the Finance department (Order to Cash) and acts as a key liaison between Finance, Sales, and our customers. The successful candidate will manage contract amendment communications, facilitate invoicing, and offer financing options via our external partner. Additionally, the role is responsible for ensuring customer contract information is accurately updated in our IT systems and that all changes are correctly reflected in our invoicing workflows.



This position is based in Lincoln and offered as a fixed-term contract for 1 year, with the possibility of extension beyond this.

Responsibilities

Coordinate and manage the customer contract renewal process, including: + Communicating and explaining any amendments to existing contracts
+ Sending and clearly explaining associated invoices to customers
+ Proactively proposing financing options through our third-party partners
Update customer contract information across relevant internal IT systems to ensure consistency and accuracy Work closely with Sales and Finance teams to ensure contract and invoicing details are aligned and up to date Monitor renewal cycles and follow up with customers to ensure timely completion of renewals Identify and escalate issues or delays in the renewal process where appropriate Maintain accurate records of customer communications and contract status

Skills, Knowledge & Expertise

Essential

Experience in a customer-facing or account coordination role, ideally within finance, sales operations, or contract management Strong understanding of contract and invoicing processes Excellent communication and interpersonal skills - able to explain contractual and financial information clearly to customers High attention to detail and accuracy, especially when handling contract and system data Good organisational and time-management skills with the ability to manage multiple renewals in parallel Proficient in Microsoft Office (particularly Excel) and comfortable working with IT/CRM systems

Desirable

Experience working in a finance or SaaS environment Familiarity with ERP systems and/or CRM tools (e.g., Salesforce, SAP) Knowledge of financing arrangements or partner-based financial offerings

About Forterro

Founded in 2012,

Forterro

has grown to become a category leader in industrial software - with strongholds in Europe's top production economies, as well as regional service hubs and development centres around the world. From more than 40 office locations, our 2,500+ employees provide and support software for more than 13,000 industrial businesses.

Our products

are deeply rooted in the demands of their local geography. And each is designed to strengthen and accelerate our customers' ability to operate efficiently and compete effectively.