Job Description

At TR, part of Trifast plc, we're more than fasteners--we're the trusted partner behind some of the world's most advanced industries. As a global leader in the design, engineering, manufacture, and supply of fastenings and Category 'C' components, we deliver smart, efficient solutions that enhance performance across major assembly operations.

From Automotive to Smart Infrastructure and Medical Equipment, our focus on engineering excellence and streamlined supply keeps us at the forefront of progress.

We are looking to recruit x2 Contract Sales Account Manager on a permanent basis to join our team based at our site in the North East (Industrial Estate, DL5 6BG).

The Role

The Account Manager will be responsible for managing and growing a portfolio of customer accounts. This role involves building strong relationships with customers, understanding their needs, and ensuring efficient sales order management and customer satisfaction. The ideal candidate will have a proven track record in sales, excellent communication skills, and a passion for delivering outstanding results.

Key Tasks

Develop and maintain strong relationships with customers. Ensure daily routines are in place and maintained to ensure smooth running of customer account. Work with customer to ensure underwritten stock is taken in a timely manner Work with key stakeholders across the business make sure customer needs and expectations are met. Gain understanding of the customer contract so we can meet the customer requirements. Participate in regular sales meetings Participate in Business Reviews on the customer premises Collaborate with the supply chain team to review customer forecast to help ensure budget success. Escalate concerns in a timely manner to the appropriate person. Commit to, and work towards, any objectives and targets set by direct manager or team leader including but not limited to:
o Margin Management

o OTIF

o Aged Debt

The Candidate

We are seeking a service-driven individual with excellent attention to detail and strong problem-solving skills. The ideal candidate will have excellent communication and interpersonal abilities, combined with a good standard of numeracy and literacy. Proficiency in Microsoft Office applications; particularly Word, Excel, and Outlook is required, and experience or proficiency in Microsoft D365 F&O is preferred.

The successful candidate will be self-motivated, capable of working independently, and able to contribute effectively as part of a team. The role requires someone who can manage tasks efficiently while maintaining accuracy and supporting a collaborative working environment.

Job Types: Full-time, Permanent

Benefits:

Company pension Free parking Health & wellbeing programme Life insurance On-site parking Sick pay
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Experience:

Sales: 1 year (required) Customer service: 1 year (required) Account management: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: NE/CSAM/May25