Job Description

Contract Security Manager - The Bentall's Shopping Centre - Salary - 47,515
Benefits:

• Hours of work can be altered slightly such as 09:00 to 18:00 Monday Friday if required
• Free staff car parking
• Centre staff discounts
• Company mobile phone and laptop
• Access to extensive 'Mitie group Benefits'

Delivering the exceptional, every day
Essential requirement for applicants:
Must have industry related experience managing a large security team in a fast paced environment
Must hold a valid SIA Door Supervisor licence (CCTV desirable but not essential)
Must have a proven trac record in owning and managing all financial aspects of a multi personnel security contract
Must have experience in managing all levels and aspects of HR related matters such as investigations, disciplinaries, grievances etc

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.

• Our promise to our people: a place to work where you can thrive and be your best every day.

• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.

• Our culture - our core values and how we behave:

o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Job objectives and responsibilities
To organise and manage the centre Security team in accordance with and to the standards required by Mitie and the client. To be responsible for the overall efficient and effective management of the contract to provide an industry-leading security service. Responsible for the management, development and training of all team members. Ensure the centre is compliant and run commercially in line with contract charges and requirements. Maintain and build the client relationship, ensuring communication between all parties is dealt with in a timely manner. Drive company and site performance to ensure the best service is received by the client and the client's guests.
Main duties
Act as (when required) the Duty Manager for the centre, taking full responsibility for centre operation & ensuring the centre is operated in accordance with the standard operating requirements. Responsible for supporting and managing all of the centre operations both inside and outside of trading hours together with weekends (average 1 in 7 rotation).
Ensure a high level of Customer Service is delivered and maintained at all times.
Lead in the planning and Centre preparations for emergencies, supported by risk assessments and documented, tried and tested procedures.
Rapidly assimilate information from all available sources to enable a solution to any problem. Make significant strategic rational and objective decisions based on the current situational report ensuring that decisions and actions are documented, are effectively communicated and delegated to relevant parties.
Remain flexible and applying innovative solutions to the changing dynamics of situations.
Provide exceptional leadership, management and direction of all staff, make the best use of all available staff and their skills taking into account their health, safety and welfare, ensuring that all actions are compliant with both the Centre and corporate documented instructions.
To initiate and manage regular reviews of the assessments of risk under Health and Safety at Work Act. Ensuring that corporate and departmental Health and Safety policies and procedures are implemented at all times.
In the event of an incident or emergency situation take charge, supervise and manage the situation applying the strategic aims and objectives of The Bentall Centre and Mitie.
To grow, develop and lead all relationships with external agencies including local councils, Police and other external agents. Build relations with senior members of The Bentall Centres staff to ensure the highest standard of operational service levels are delivered by identifying and delivering solutions that add value to both The Bentall Centres and Mitie.
Keep abreast of the latest available technology and to make recommendations on the introduction of any suitable equipment/process. Manage contract supplies to include where required re-specify arrangements so as to optimize the cost, quality and efficiency of service.
To provide clear and timely communication to client, Mitie and any other party on key issues that affect the business operation, customer and strategic service delivery.
Ensure all incidents are logged and managed effectively through to completion.
Ensure standards of dress, safety and presentation are maintained throughout the team.
Ensure all required reports are completed fully in a timely fashion on all required platforms.
To manage the recruitment process for all new staff and ensure the team is adequately resourced at all times.
Ensure that manning requirement is met on a daily basis and ensure that 'Workplace+' is fully up to date at all times.
Ensure the required Training is delivered to all staff and the required Training Targets are met. This includes Site Induction for new officers, site specific Training Matrix and The Bentall Centre Training Programme.
Ensure that all Disciplinary / Staff Welfare / Staff Performance Reviews / Time and attendance matters are dealt with in accordance with Mitie Policies and Procedures.
Ensure that all contractual requirements are properly filled and escalate any concerns to the Mitie Account Manager / Head of Shopping Centres.
Management of Key Performance Indicators and service level agreements. These are to be reviewed on a Monthly basis with the site based client. All actions to recorded and completed in a timely fashion.
Build a close and trusted relationship with all other parties within the centre, including suppliers, Retailers and client staff.
To design and implement Strategic business plans to the benefit of the Mitie operation and in line with The Bentall Centre requirements ensuring they comply with current legislation, quality requirements. Ensuring that both The Bentall Centre and Mitie are represented in a professional and credible manner.

Skills Required