Job Description

501663 Remote, United Kingdom Birmingham, West Midlands , United Kingdom Employability Advice & Guidance Community Services & Development Part Time / Fixed Term Contract Opening on: Sep 3 2025 Closing on: Sep 14 2025

Contract Support Advisor

Salary:

24,570 per annum (Pro Rata) + Package

Working Pattern:

Remote/Homeworking (Some travel required with notice)

Duration:

6-Month Fixed Term Contract



If successful you will be providing a range of administrative & support services; delivering outstanding levels of customer services - both over the phone, digitally and across the wider team.

What you'll be doing:

Liaising with anyone contacting the Ingeus corporate phonelines or via electronic communication - for both internal & external stakeholders, monitoring information between DWP, JCP & Ingeus Processing participant referrals & importing onto CRM system Conducting compliance checks against various forms of documentation linked to different contracts

You will Require:

General administrative experience in a high-volume environment Experience of effective & efficient calendar management (Using MS Teams & Outlook) Excellent listening & communication skills

As Ingeus, we've spent time listening to our employees to build our benefits package;

25 days annual leave plus bank holidays with the opportunity to salary trade extra EAP Support programme available 24/7 with access to 6 x counselling sessions Private Medical Insurance Eyecare vouchers with help to purchase new glasses Life assurance Online discount shopping via Perks at Work Cycle to Work scheme Season ticket loan Up to two days each year dedicated to Community Giving (Volunteering) Access to Salary Finance; financial education and advice The opportunity to buy extra perks such as, critical Illness Cover, dental insurance Long Service Awards

Ingeus, governments, employers, and local partners design and deliver services to solve complex challenges caused by social and technological change. Our services improve opportunities and help create strong societies in which people have the independence, knowledge, and know-how to thrive.



We're purpose-led, passionate and proud to work with customers and communities to drive social change.



At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions.



We are always keen to learn what neurodiverse colleagues can offer to our contracts, to assist with this we offer a full breakdown of our application, screening and interview process please get in touch via email at careers@ingeus.co.uk.

Please note, the advert may end early if we receive sufficient applications.