Job Description

Overview

We are seeking a dedicated and detail-oriented Contract Support professional to join our team. The main feature of this role will be to provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business Unit. Understanding, anticipating and delivering to customer needs, achieving results within quality and time constraints.

RESPONSIBILITIES

Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders

Managing the supply chain and drive them to attend within required SLA's

To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this

Raise and assign work orders to relevant resources

Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations

Promote and maintain CBRE culture throughout teams

Monitoring calls received from the customer through to call completion and updating records

Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's.

Promote and maintain company culture throughout the team

Effective communication with all levels of internal teams and external customers

Familiar with daily operations and the specific scope of the contract

Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager

Administrate Web quotes and WOM report, working closely with the Extra Works Manager

Prepare sign off sheets and billing checklists for month end billing

Complete MIP checklist for month end billing

Ensure extra works invoices are submitted to client for processing as soon as approved

Job Type: Full-time

Pay: 27,000.00-28,000.00 per year

Benefits:

Company pension Cycle to work scheme On-site parking Sick pay
Work Location: In person