Job Description

Job Title: Contract Support Supervisor

Salary: 27,500 to 28,000 per annum

Contractual Hours: 40 per week

Contract: Permanent

Type of Employment: Full Time

Location: Essex County Council, County Hall, Market Road, Chelmsford, Essex, England, CM1 1QH

Essex County Council - Chelmsford - County Hall



We are seeking a highly organised and driven

Contract Support Administrator - Supervisor

to join our dynamic team. In this pivotal role, you will lead a team of Contract Support staff, ensuring seamless coordination between contract support, helpdesk reporting, and client interactions. Your responsibilities will include supervising and coaching your team, managing contractor and supplier relationships, and maintaining the CAFM system (Maximo) for accurate job tracking. You'll monitor workloads to ensure SLAs and KPIs are consistently met, handle purchase orders and invoicing, and promote a customer-first culture by managing escalations and building client trust. Additionally, you'll support HR processes such as onboarding and attendance, ensure compliance with health and safety regulations, and drive continuous improvement across operations. We're looking for someone with experience using CAFM systems (preferably Maximo), excellent communication and leadership skills, strong organisational abilities, and a proactive, solution-focused mindset. Proficiency in Microsoft Office, especially Excel and Outlook, and a solid understanding of financial and procurement processes are essential.



At Mitie, we're committed to delivering the exceptional, every day. You'll be part of a team that values collaboration, supports professional development, and recognises your contribution. From competitive pay to real opportunities for growth, we offer a career that works for you.

Apply now

and take the next step in your facilities management career.