Job Description

About Us

Ascend are an award winning and rapidly growing property business and one of the market leaders who specialise in the Build to Rent market and also have a successful Estate agency business comprising of 4 branches. An opportunity has arisen to join the BTR team as a Portfolio Manager and be part of our residential team located in Sale.

We are going through a strong period of growth in all aspects of the business, making it an exciting time to join. We are dedicated in providing an exceptional service to our clients offering alongside a supportive and collaborative work environment.

The Ideal Candidate

We are looking for individuals with experience in the residential property management sector. Working with your team, you'll be fundamental in ensuring all Property Management tasks are completed promptly and efficiently. Customer service lies at the core of our operations, requiring a willingness to exceed expectations. We are looking for someone who cares about the people around them and is willing to go the extra mile. We would consider individuals without previous property related experience if they can demonstrate outstanding customer service skills.

Responsibilities

Responsible for sourcing and onboarding contractors in line with company policies and procurement processes. Monitor contractor performance, compliance and regulatory standards Support efforts to review and optimise contractor costs, including gathering data for rate reviews and identifying potential savings Use performance reports to help identify underperformance and support improvement actions through regular meetings. Work with regional and area delivery teams to support planning for peak periods and ensure contractor capacity aligns with volume forecasts. Collaborate with internal teams to align supply chain activities Mediate/negotiate and resolve contractor/policyholder disputes over works

Skill & Experience:

At Ascend, we are committed to supporting the ongoing professional growth of our team through continuous training and development. Below are the key skills and experience we are seeking for this role:

Experience working in logistics, operations, or a similar environment Experience in contractor, supply chain, or compliance management Understand contractor mark ups and profits Experience of business improvement e.g. reviewing activities and cases to understand and share key learnings with the business. Comfortable working with data and performance metrics. Strong knowledge of property insurance repairs and surveying Understanding of contractor/surveyor scopes of work Detail-oriented and proactive, working with regional teams as part of our Delivery network Excellent communication, organisation, and analytical skills Proficiency in Excel, Word, and scoping tool platforms H&S/compliance certifications preferred

The Benefits

Competitive holiday allowance, increasing to 27 days over time, including a day off to celebrate your Birthday. Start your weekend early with a 4PM finish on a Friday. Annual attendance bonus to thank you for your commitment. Paid time off for medical screenings. Enhanced company sick pay policy with service. Reduced Christmas operating hours. Contributory Pension Scheme for long-term financial security. Recognition programmes to acknowledge employees who display our Values & Behaviours. Enhanced Maternity/Adoption/Paternity Pay to support your family. Monthly lunch and company training sessions to meet the wider Ascend teams!
Ready to take the next step in your career? We want to hear from you!

Job Types: Full-time, Permanent

Pay: Up to 35,000.00 per year

Additional pay:

Performance bonus
Benefits:

Additional leave Company events Enhanced maternity leave Enhanced paternity leave Free parking On-site parking Sick pay
Schedule:

Day shift Monday to Friday No weekends
Experience:

logistics, operations, or a similar environment: 1 year (required)
Work Location: In person