We are looking for detail-oriented Contracts Administrator to join our expanding team in a fast-growing business. The ideal candidate will be responsible for handling various administrative tasks to ensure the smooth running of our Helpdesk Team.
Job role/duties;
Using multiple software tools to effectively organise work. Raising and allocating tasks as well as organising logistics to support each task.
Answering phone calls in a timely manner and demonstrating great customer service.
Scheduling our team of engineers for both pre-planned maintenance and reactive callouts and responding promptly to numerous changes within their work schedules.
Utilising phone and email to communicate effectively within the business and be a point of contact for engineers, contracts managers, and clients.
Supporting a busy team and working effectively under pressure.
Organising and taking part in team meetings on a regular basis.
Procure required materials from suppliers and ensure they are available to the engineers.
Utilise our specialist sub-contractors to assist with pre-planned maintenance and reactive calls.
Providing support to oversee all maintenance contracts and ensure works are completed in a timely manner, within set deadlines.
Liaising with colleagues and maintaining strong working relationships with the team as well as our clients.
Required skills and knowledge;
Good communication skills, both verbal and written.
Effective organiser.
Pro-active and self-motivated.
Good problem-solving skills and a can-do attitude.
IT skills - excellent ability to use Microsoft applications such as Word/Excel and Outlook.
Good customer service skills.
Ability to multi-task and prioritise workload to get the important tasks completed.
Good at identifying areas for improvement and confidence to make recommendations.
Previous experience within an admin role. (essential)
Previous experience within the mechanical/electrical industry. (desired)
If you meet the above criteria and are interested in this vacancy, please email helen@glenistonfacilities.co.uk with a copy of your CV and supporting letter.
Job Types: Full-time, Permanent
Pay: 24,000.00-28,000.00 per year
Benefits:
Company events
Company pension
On-site parking
Application question(s):
Why are you interested in this role?
Work Location: In person